Recruitment Team Leader's in Birmingham

We're looking for experienced Recruitment Team Leader's to support a major Armed Forces recruitment programme. In this role, you will lead a high-performing team responsible for delivering a seamless candidate journey from application through to onboarding into careers within the UK's Armed Forces. You will oversee daily team operations, ensuring performance meets SLAs through data-driven decision making, while maintaining compliance and best practice across all processes. You'll act as the first point of contact for candidate escalations and play a key role in driving efficiency and service excellence using the PERFORM methodology. This is a fast-paced leadership position where strong people management, analytical thinking, and continuous improvement are essential.

Responsibilities

• Managing and developing a high-performing recruitment team through 1:1s, coaching, and performance reviews
• Overseeing daily team operations and workload allocation
• Monitoring team performance against KPIs and SLAs using data and metrics
• Handling candidate escalations and ensuring timely resolution
• Ensuring compliance with governance and contractual standards
• Conducting regular KPI and productivity review
• Driving continuous improvement using PERFORM methodologies
• Supporting internal leadership meetings and stakeholder engagement
• Delivering consistent team performance aligned with senior leadership strategy
• Ensuring a robust capacity model to optimise delivery
• Maintaining compliance and addressing any breaches promptly
• Improving end-to-end recruitment processes
• Building strong relationships with internal and external stakeholders
• Embedding a culture of continuous improvement and service excellence
• Your Recruitment team may cover shift work from 7AM - 7PM Monday to Friday. It would not be an expectation to cover the same office hours every day, but we need some flexibility around shift work to cover escalations and other operational needs.

Eligibility

To be eligible you must have unrestricted UK right and will be subject to background checks and compliance screening.

Employment Details

This role will be offered on a fixed term contract basis initially.

Contact

For more information please contact the AFRS Recruitment Mailbox at: afrs.recruitment@adecco.co.uk

Why Join Us

A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way Working with the Adecco Group Inclusion Adecco actively encourage veterans, military spouses, and reservists to apply. We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Our Values Accommodations We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process. Adecco Group - Inclusion and Wellbeing.

The Adecco Group, based in Zurich, Switzerland, is one of the world's largest Human Resources providers and a Fortune Global 500 company. The organisation is made up of three Global Business Units: Adecco, LHH, and Akkodis, delivering end-to-end HR solutions across a wide range of industries. Adecco is proud to partner with the UK Ministry of Defence (MOD) to deliver recruitment services for the UK's Armed Forces. This joint Armed Forces Recruitment Service (AFRS), delivered alongside Serco and other partners, provides end-to-end support from candidate attraction through to assessment, onboarding, and Phase 1 training.

Our team is making a difference in people's working lives and leading society into a future driven by human potential and inclusion. We're disrupting and transforming norms - looking beyond resumes and building opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.

Benefits

• Competitive salary with progression opportunities
• Hybrid working model
• Opportunity to support a nationally significant project
• Structured training and development
• Supportive and collaborative team culture
• Pension scheme and employee benefits package

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner - 10 Expert)

• 10 Strong communication skills, both written and verbal
• 10 Proven leadership experience managing high-performing teams
• 10 Track record of delivering against KPIs and SLAs using data and insights
• 10 Ability to prioritise and manage high volumes of activity
• 10 Knowledge of end-to-end candidate journey and best practices
• 10 Embrace change, taking bold initiatives with tenacity to drive extraordinary results.
• 8 Focus on customers, creating strong partnerships and understanding their evolving needs.
• 10 Fuel your curiosity, embrace continuous learning, and grow professionally with us.
• 9 Join a dynamic team that navigates change fearlessly, turning challenges into opportunities.
• 7 Collaborate with purpose, connecting authentically to achieve remarkable goals together.

Flexible Hybrid Work: Enjoy work-life balance with Adecco's agile and adaptable work arrangements