HR Administrator in Birmingham

HR Administrator

Location: Sutton Coldfield, Birmingham (Hybrid Working)

Salary: £25,610.65 per annum

Contract: Full-Time, Fixed-Term (12 Months)

Looking After the People Who Look After Families

Are you a highly organised administrator with a passion for providing excellent support and service? Do you enjoy working in a fast-paced environment where attention to detail is key?

We are looking for an HR Administrator to join our People Operations team and play a vital role in supporting colleagues across the business. This is an exciting opportunity to gain exposure to all areas of HR while developing your skills within a supportive and professional environment.

As the first point of contact for many employee enquiries, you'll help ensure colleagues receive accurate information, timely support and an outstanding service throughout their employment journey.

The Role

As an HR Administrator, you'll provide comprehensive administrative support across the employee lifecycle, ensuring HR processes are delivered accurately, efficiently and in line with company standards.

• Acting as the first point of contact for HR-related queries, providing guidance and escalating where appropriate.
• Processing new starters, employee changes, leavers and employment references.
• Maintaining accurate employee records and ensuring all documentation is up to date.
• Managing pension-related enquiries from employees and external providers.
• Supporting Subject Access Requests and other information requests within required deadlines.
• Assisting with HR audits, compliance checks and reporting.
• Preparing HR reports and people metrics.
• Supporting HR Advisers and Business Partners with projects, meetings and administration.
• Ensuring HR processes comply with internal procedures and regulatory requirements.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator, both written and verbal.
• Able to manage multiple priorities and work to deadlines.
• Customer-focused with a proactive approach to problem-solving.
• Comfortable using Microsoft Office, including intermediate Excel skills.
• Experienced within an administrative environment, ideally in a fast-paced organisation.
• Previous HR administration experience is beneficial but not essential.
• Experience using HR systems would be advantageous.
• Interested in developing a career within Human Resources, with support available for CIPD studies.

What We Offer

In return, you'll receive a competitive benefits package, including:

• Up to 25 days annual leave plus bank holidays (increasing with service)
• Annual performance-related bonus opportunity (£300-£500)
• 4% matched pension contribution
• Life assurance (2x annual salary)
• Employee discounts and benefits platform
• Employee Assistance Programme and wellbeing support
• Ongoing training and development opportunities
• Apprenticeship and career progression pathways
• Free on-site parking

Why Join Us?

This is more than just an administration role. You'll be joining a team that supports colleagues who help families through some of life's most important moments. You'll have the opportunity to build a rewarding HR career while working for an organisation that genuinely values care, professionalism and service.

If you're looking for a role where your attention to detail, organisation and people skills can make a real difference, we'd love to hear from you.

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