At a Glance
- Tasks: Shape requirements and lead discovery sessions to enhance the Modern Workplace Platform.
- Company: Join a forward-thinking team in a dynamic Service Transformation Lab.
- Benefits: Competitive daily rate, flexible work arrangements, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on modernising IT workflows.
- Why this job: Make a real impact on colleague technology experiences and drive innovative transformations.
- Qualifications: Experience in business analysis and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
Location: Leeds or Edinburgh (2 days per week onsite)
Contract: 12 months
Rate: £550 per day (umbrella)
Why This Role Matters
Join our client’s Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernise IT@LBG workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations.
What You’ll Do
- Shape Clear and Actionable Requirements
- Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs.
- Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions.
- Align work across Catalogue, ITSM, and Employee Centre journeys with STL’s transformation themes like guided self‑service and catalogue simplification.
Drive Design
ServiceNow Business Analyst - Modern Workplace employer: Adecco Colombia S.A.
As a ServiceNow Business Analyst at our client’s Service Transformation Lab, you will be part of a dynamic team dedicated to enhancing the Modern Workplace experience. With a strong focus on employee growth and development, we offer a collaborative work culture that values innovation and creativity, alongside competitive rates and flexible working arrangements in vibrant locations like Leeds or Edinburgh. Join us to make a meaningful impact while enjoying the benefits of a supportive environment that prioritises your professional journey.
