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- Tasks: Lead requirement sessions and drive design clarity for the Modern Workplace Platform.
- Company: Join a dynamic team focused on enhancing workplace experiences through technology.
- Benefits: Competitive daily rate, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by revolutionising the Modern Workplace with innovative solutions.
- Qualifications: Experience as a Business Analyst in digital environments, especially with ServiceNow.
- Other info: Collaborative environment that values diversity and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
Location: Leeds or Edinburgh
Contract: 12 months
Rate: £600 per day (umbrella)
Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize IT@LBG workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations.
What You’ll Do:
- Shape Clear and Actionable Requirements: Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification.
- Drive Design & Decision Clarity: Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change.
- Operate as Part of SAFe Feature Teams: Work closely with Product Owners to maintain a healthy backlog and support PI planning. Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. Create traceability between business needs, stories, test expectations, and operational value.
- Ensure Operational Readiness & Service Quality: Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. Support labs with metrics definition and benefit tracking across key STL journeys.
- Champion Continuous Improvement: Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. Help squads simplify, automate, and optimise ServiceNow workflows and colleague interactions.
What You’ll Bring:
- Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value.
- Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., IT@LBG, Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams.
Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
ServiceNow Business Analyst - Modern Workplace in Leeds employer: Adecco Colombia S.A.
Contact Detail:
Adecco Colombia S.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst - Modern Workplace in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around enhancing the Modern Workplace.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve tackled challenges in previous roles, particularly in business analysis and service improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace ServiceNow Business Analyst - Modern Workplace in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ServiceNow and business analysis. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills: As a Business Analyst, you'll be engaging with various stakeholders. Use your application to demonstrate your confident communication style. Share examples of how you've successfully facilitated workshops or gathered requirements in the past.
Highlight Your Agile Experience: Since this role operates within Agile/SAFe structures, it’s crucial to mention any relevant experience you have. We’re looking for candidates who can juggle multiple work streams, so give us the lowdown on your Agile journey!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adecco Colombia S.A.
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its features, especially those related to the Modern Workplace. Be ready to discuss how you've used it in past roles and how it can enhance colleague experiences.
✨Prepare for Requirement Discovery
Since you'll be leading requirement discovery sessions, think about how you would approach this. Prepare examples of how you've successfully translated business needs into structured epics and stories. This will show your ability to align with the role's expectations.
✨Showcase Your Agile Experience
Familiarise yourself with Agile and SAFe methodologies, as these are crucial for the role. Be prepared to discuss your experience working within these frameworks and how you've managed multiple work streams effectively.
✨Engage with Stakeholders
Demonstrate your communication skills by preparing to talk about how you've engaged diverse stakeholders in previous projects. Think of specific instances where you facilitated workshops or collaborated with teams to drive design clarity.