At a Glance
- Tasks: Engage with customers over the phone, providing essential banking support and guidance.
- Company: Join a vibrant team in Swindon that values diversity and inclusivity.
- Benefits: Earn £14.56 per hour with comprehensive training and a supportive work environment.
- Other info: Flexible shifts available, with opportunities for career growth and remote work.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills; customer service experience is a plus but not required.
The predicted salary is between 14 - 15 £ per hour.
Our client is seeking enthusiastic Inbound Banking Customer Service Advisors to join their vibrant team in Swindon!
This temporary role offers an exciting opportunity to make a difference in the lives of their members while enjoying a competitive hourly rate of £14.56.
Key Details:
- Location: Swindon
- Contract Type: Temporary
- Hourly Rate: £14.56
- Shift Patterns: 5 days out of 7, between 8 am and 8 pm, Monday to Sunday, with a variety of shifts (early, mid, late).
- Start Dates: November 2026
What You'll Be Doing:
- Engage in a variety of inbound calls, providing essential support to members of the society.
- Receive comprehensive training before taking any calls, ensuring you're fully equipped to assist.
- Handle upwards of 40 calls a day, guiding members through online banking and discussing a range of products and services.
- Adapt your communication style to meet the unique needs of each customer, ensuring a personalised experience.
About You:
Our client values people who are passionate about customer service! If you possess strong communication skills and thrive in a fast-paced environment, this role could be perfect for you.
Key Requirements:
- Experience in customer service is beneficial but not essential; full training will be provided.
- Confidence in using a desktop or laptop computer, along with access to a secure and reliable internet connection.
- An eagerness to ensure members receive the best possible outcomes, leaving them smiling.
- Excellent attention to detail and accuracy, with the ability to build rapport over the phone.
Why Join Our Client?
- Be a part of a team that values diversity and inclusivity.
- Enjoy a supportive work environment with friendly colleagues, even if working remotely.
- Experience the satisfaction of helping members navigate their banking needs, making a meaningful impact in their lives!
If you are ready to embrace this exciting challenge and contribute to a member-focused organisation, apply now! Our client can't wait to meet passionate individuals who are eager to support their community!
Don't miss this opportunity to shine as an Inbound Banking Customer Service Advisor. Apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Inbound Banking Customer Service Advisors in Swindon employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Advisors in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Banking Customer Service Advisors in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
