An exciting opportunity has emerged for a Housing Options Officer to join one of Adecco Public Sector's Local Authority clients in a temporary contract, initially for 3 months (but highly likely to be extended).
Our client is based in Solihull in the West Midlands and this is a full time role for 37 hours per week, Monday to Friday. The successful candidate will be responsible for carrying out homelessness interviews, managing complex cases from initial contact through to conclusion, and making decisions in accordance with homelessness legislation. They will work closely with clients to assess housing needs, provide tailored housing advice and support, and, where appropriate, assist them in securing suitable accommodation.
The role forms part of our clients' customer-focused frontline Homeless Services team and involves providing face-to-face advice on a range of homelessness and housing matters. The successful candidate will be required to work in the office twice a week on duty rota basis to ensure an excellent standard of customer service across the Housing Advice and Homelessness Service.
Due to the busy nature of the role, the client is keen for applicants to possess previous experience of:
* Interviewing clients and resolving all housing problems.
* Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended).
* Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless.
* Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended.
* Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda.
* Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems.
* Administrative skills to manage caseload and work effectively in a team of 6-8 officers
* Ability to deal with very demanding service users and partners, and have strong IT and admin skills.
* Updating PHP's (Personal Housing Plans)
As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last three years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver would be ideal (but is not essential) as you may need to visit clients in their homes.
Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' maximum) need apply.
Housing Options Officer (temp: West Midlands) in Solihull employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Officer (temp: West Midlands) in Solihull
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Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Options Officer (temp: West Midlands) role at Adecco Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
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How to prepare for a job interview at Adecco Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Adecco Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Adecco Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Adecco Careers.
