At a Glance
- Tasks: Provide essential support and advice to individuals facing homelessness in a fast-paced environment.
- Company: Join a dynamic public sector housing team making a real difference in the community.
- Benefits: Supportive work culture, professional development, and the chance to impact lives positively.
- Other info: Flexible working with a mix of office and field visits; driving required.
- Why this job: Be part of a mission-driven team dedicated to preventing homelessness and helping those in need.
- Qualifications: Strong communication skills, empathy, and knowledge of homelessness issues are essential.
The predicted salary is between 22950 - 28050 £ per year.
One of Adecco's most improved public sector housing clients is seeking a dedicated and enthusiastic car-driving Housing Options Advisor to join their team in Solihull (West Midlands).
This temporary position is initially for three months and is ideal for individuals passionate about making a difference in the lives of those at risk of homelessness.
If you are committed to providing high-quality customer service and enjoy working in a fast-paced environment, this opportunity is for you!
This is a full time role for 37 hours each week (Monday to Friday), and candidates will ideally possess experience of temporary accommodation, too.
In this role you will supports individuals and families at risk of homelessness by providing tailored advice and information at the first point of contact.
You will be part of a customer facing service responsible for delivering an excellent customer focused Housing Options service which provides a wide range of quality advice and assistance to customers.
The post holder will provide:
* A high-quality customer focused service to all our clients' customers
* A proactive approach to early interventions to prevent homelessness
* Support and advice to customers to sustain their current home
* Support to the wider team to meet the requirements set out under the legislative framework of the Homeless Reduction Act 2017
Key Responsibilities
- Provide exceptional customer-focused advice and support to individuals and families facing homelessness.
- Manage homelessness inquiries through various channels, ensuring prompt resolutions whenever possible.
- Conduct initial assessments to determine the needs of customers, offering tailored housing solutions.
- Assist in securing temporary accommodation for homeless households and complete all necessary paperwork.
- Maintain detailed and accurate case files, ensuring compliance with confidentiality and data protection regulations.
- Work collaboratively with housing providers to facilitate the move-on process for applicants requiring long-term accommodation.
- Support the wider team to meet legislative requirements, particularly under the Homeless Reduction Act 2017.
- Produce statistical data and reports as required.
Essential Skills and Qualifications
- Excellent communication skills with the ability to engage empathetically and professionally with customers in crisis.
- Strong organisational skills, capable of managing multiple cases and prioritising effectively.
- Ability to work independently and as part of a collaborative team.
- Competent IT skills, including proficiency in Microsoft Office and case management systems.
- Knowledge of homelessness issues, social housing policy, and welfare benefits.
- Understanding of the Homelessness Reduction Act 2017 and related local authority duties.
- A proactive, solution-focused attitude with strong negotiation and influencing skills.
What Our Client Offers
- A dynamic and supportive work environment that values diversity and promotes professional development.
- The opportunity to make a real difference in your community by helping those in need.
- A chance to work with a dedicated team committed to excellence in service delivery.
Please note, the successful candidate will need to drive, be comfortable going out to do property visits and working in the office 2/3 days per week.
This role requires a 'can-do' attitude, a commitment to transparency, and the ability to foster mutual respect and trust within the community.
If you are passionate about helping others and possess the skills outlined above, our client would love to hear from you!
Housing Options Advisor (temp: Solihull, West Midlands) employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Advisor (temp: Solihull, West Midlands)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Adecco Careers.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Adecco Careers!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Adecco Careers, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Adecco Careers or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Options Advisor (temp: Solihull, West Midlands)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Adecco Careers:Before hitting send, make sure to tailor your application specifically to Adecco Careers! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Adecco Careers
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
