At a Glance
- Tasks: Support customers through their journey, managing enquiries and resolving issues.
- Company: Join a professional customer care team at a dynamic company.
- Benefits: Competitive salary, annual bonus, and flexible work options after 6 months.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 26000 - 26000 £ per year.
Location: Redditch, Worcestershire
Hours: Full-time, Monday to Friday 9am to 5pm
Salary: £26,000 per annum plus 15% Annual Bonus (paid in April 2027)
Contract: Fixed Term Contract until April 2027
Overview
We are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a Fixed Term Contract basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience. As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships.
Key Responsibilities
- Manage incoming customer enquiries via phone, email, and online channels
- Process service requests, quotations, and customer orders accurately
- Track and monitor orders, keeping customers updated on progress and delivery times
- Coordinate with technical teams and internal departments to resolve queries and issues
- Record customer feedback and support continuous improvement of service delivery
- Escalate unresolved issues where necessary and ensure timely resolution
- Maintain accurate records of all customer interactions and case updates
About You
To be successful in this role, you will demonstrate:
- Strong communication and interpersonal skills
- A high level of attention to detail and accuracy
- Excellent problem-solving abilities with a proactive approach
- The ability to manage multiple tasks and priorities in a fast-paced environment
- A team-focused mindset with a positive and flexible attitude
- Previous experience in a customer service or order management role
Desirable Experience
- Experience processing quotations and managing orders
- Familiarity with CRM systems such as Salesforce or SAP
- Background in customer service, business administration, or a related field
What's on Offer
- Full-time hours, Monday to Friday (35 hours per week) 9am to 5pm (1 hour lunch break each day)
- Competitive annual salary
- Opportunity to gain valuable experience within a supportive and dynamic team
- Immediate start available
- First 6 months fully office based with the option to WFH 2 days per week thereafter
How to Apply: If you're available immediately and interested in this fantastic opportunity, please apply now with your up-to-date CV or contact Adecco Worcester for further details.
Note: Only successful applicants will be contacted for an interview. Thank you for your understanding.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Care Specialist - Fixed Term Contract in Redditch employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist - Fixed Term Contract in Redditch
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Specialist - Fixed Term Contract in Redditch
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco Careers.
How to prepare for a job interview at Adecco Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
