At a Glance
- Tasks: Provide exceptional customer service and manage day-to-day activities with accuracy.
- Company: Join a supportive and friendly team in Newbury.
- Benefits: Earn £14.50/hour with flexible part-time hours.
- Other info: Great opportunities for collaboration and career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and knowledge of MS Office required.
The predicted salary is between 28350 - 34650 £ per year.
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your attention to detail truly matters? If so, we have the perfect opportunity for you!
Location: Newbury, West Berkshire
Contract Type: Temporary
Hourly Rate: £14.50
Working Pattern: Part Time (17.5 hours/week - 3.5 hours Wednesdays, 7 hours Thursdays and 7 hours Fridays)
Start Date: Immediate
Duration: Temporary Ongoing
Why Join Us?
Our client is seeking a dedicated Customer Service Representative to ensure that every customer interaction is seamless and satisfying. Located conveniently in Newbury, this role is ideal for those looking for a part-time position.
Key Responsibilities:
- Accurately inputting and maintaining contract data
- Processing repair and work orders
- Arranging returns and collections
- Responding to incoming emails and calls
- Investigating invoice disputes
- Logging issues and following up with customers
- Collaborating with other functions to enhance customer experience
What We're Looking For:
We believe that great customer service starts with great people. Here's what we're looking for in our ideal candidate:
- Strong relationship-building skills with customers and colleagues
- Professional and proactive communication skills
- Advanced knowledge of MS Excel, Outlook, Word, and Internet tools
- Good ERP system knowledge
- Desirable: Understanding of customer service processes and experience in service/maintenance or technical customer contact
Key Competencies:
- Ability to remain calm under pressure and solve problems efficiently
- Strong prioritisation skills and ability to work independently
- A customer-focused mindset with a collaborative spirit
- A positive, can-do attitude and a drive to improve processes
- Integrity and autonomy in decision-making
- A lean mindset with troubleshooting skills
Why You'll Love Working With Us:
- A supportive and friendly work environment
- Opportunities to collaborate with various teams
- A chance to make a real difference in the customer experience
- Flexible hours that fit your schedule
If you're ready to make an impact while working in a vibrant, professional setting, we want to hear from you! Apply Today!
Don't miss out on this exciting opportunity to join our client's team as a Lead Customer Service Representative. Send us your application now and take the next step in your career. Your future awaits!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Part Time Customer Service Representative in Newbury employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Representative in Newbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Adecco Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Adecco Careers and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service Representative in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Adecco Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Adecco Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Adecco Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Adecco Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Adecco Careers will surely appreciate.
