At a Glance
- Tasks: Build strong relationships with customers and guide them through onboarding.
- Company: Join a supportive team at Adecco, a leader in recruitment.
- Benefits: Inclusive workplace, career growth, and a chance to make a difference.
- Other info: Office-based role in Newbury with a focus on teamwork and support.
- Why this job: Be the voice of the customer and drive their success.
- Qualifications: Experience in customer service or account management is essential.
The predicted salary is between 23400 - 28600 £ per year.
Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury.
Key duties and responsibilities:
- Support and develop long-term relationships with customers and partners
- Act as the main point of contact for customers after the sale
- Guide customers through onboarding and into the start of their contract
- Provide training, demos and support to help customers use portals and tools effectively
- Monitor customer engagement and account activity to identify risks or opportunities
- Carry out regular check-ins to ensure customers remain satisfied
- Liaise with suppliers to support smooth service delivery
- Represent the customer voice internally and share feedback across the business
- Identify upsell, cross-sell and account growth opportunities
- Review customer success metrics such as usage, engagement and renewals
- Prepare reports and dashboards to track customer performance
- Maintain accurate customer and account data across systems
- Resolve customer complaints or concerns professionally and in a timely manner
Requirements:
- Experience in an Account Management or Customer Service role is essential
- Experience within a Customer Facing role is preferred
- Communication skills
- Proactive
- Experience using Salesforce is desirable but not essential
Details:
- Monday-Friday Office based role in Newbury
Apply now!
Customer Service Executive in Newbury employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
