Quality Lead
Salary up to £53948.42 + benefits
Fully remote
Our client is a Regulatory body looking for Quality Lead to join a newly formed Quality Assurance team. The Quality Lead postholder will provide Quality Assurance, ensure an appropriate framework is in place to maintain the quality of the clients decision-making and wider casework, and contribute to policy reviews, regular assurance exercises and training for new and existing caseworkers relating to Quality.
Experience required:
- Demonstrable experience of leading and delivering Quality Assurance using QA methodologies, ideally in a complaints/ casework environment
- Experience of dispute resolution and complaint handling
- Experience of delivering against set targets and KPI's
Quality Lead in London employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
