At a Glance
- Tasks: Handle customer inquiries about housing and environmental services with professionalism.
- Company: Join a dynamic team in the Housing and Environmental Services sector.
- Benefits: Flexible hybrid working model, competitive pay, and supportive training.
- Other info: Part-time role with opportunities for career growth and inclusivity.
- Why this job: Make a real difference by helping customers in your community.
- Qualifications: Excellent customer service skills and quick learning ability required.
The predicted salary is between 15840 - 15840 £ per year.
Our client is seeking a dedicated Customer Service Advisor to join their dynamic Housing and Environmental Services team. This exciting role involves handling a variety of inquiries related to housing, homelessness, waste management, potholes, trees, parks, and street lighting.
Key Responsibilities:
- Manage incoming calls and inquiries with professionalism and care.
- Provide accurate information and support to customers regarding various services.
- Resolve issues and concerns effectively, even in challenging situations.
- Collaborate with team members to ensure a seamless customer experience.
What the Organisation Offers:
- Initial office-based training in Romford for approximately 6 months.
- Transition to a flexible hybrid working model post-training, allowing some days to be worked from home.
- Part-time role at 21 hours per week, with working hours between Monday and Friday, from 8:50 am to 5:02 pm (specific days and hours can be discussed).
Ideal Candidate:
- Possesses excellent customer service skills and the ability to handle difficult customer interactions.
- Quick to learn various services and IT systems.
- Previous experience in a call centre or busy customer service environment is highly advantageous.
- Maths test will be conducted at interview stage.
If you thrive in a fast-paced environment and are passionate about providing exceptional customer service, this opportunity with our client is perfect for you! Take the next step in your career and apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Part Time Customer Service Advisor in London employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Adecco Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Adecco Careers and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Adecco Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Adecco Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Adecco Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Adecco Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Adecco Careers will surely appreciate.
