At a Glance
- Tasks: Provide excellent customer service and assist applicants in a busy environment.
- Company: Join an international organisation with a focus on teamwork and support.
- Benefits: Earn £12.94 per hour, enjoy 20 days annual leave, and access perks like discount vouchers.
- Other info: Work Monday to Friday, with opportunities for growth and development.
- Why this job: Make a difference by helping people navigate important processes while gaining valuable experience.
- Qualifications: Strong customer service skills and a professional appearance are essential.
The predicted salary is between 12.94 - 12.94 £ per hour.
Do you have excellent customer service experience and seeking a new role?
We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position.
The successful candidate should have excellent customer service skills and be well presented.
The role is paying £12.94 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site.
Please ensure you check your travel prior to applying for this role.
You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed the role could also go into a standby phase as the team is at capacity and candidates must be able to commit fully if successful after interview.
Responsibilities
- Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment.
- Separate those applicants with special appointments.
- One hour a day will be required to work outside greeting applicants/visitors
- You will be required to lift and move boxes of paperwork within this role.
- Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
- Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not.
- Check all applications to make sure they are complete.
- Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
- Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
- Provide other information assistance to the pavilion-visiting public as necessary.
- Ensure that public are treated fairly and professionally
- Respond to any crowd control emergency and alert Mission guards as appropriate
- Ensure uniform is clean and of proper fit
- Maintain pleasant and positive attitude when dealing with the public
- Adhere to the security rules established by the Mission
- Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager
- Take action to improve service as necessary
- Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager
- Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.
- This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided.
- The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.
Why work with Adecco
- 20 days annual leave 8 days bank holiday
- Perks at work - discount vouchers and points to spend
- Support program with 24/7 helpline
- Eye care vouchers
- Competitive pension scheme
If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Representative/ Greeter in London employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative/ Greeter in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative/ Greeter in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
