At a Glance
- Tasks: Manage and resolve housing complaints, ensuring timely and fair responses.
- Company: Join a respected Local Authority in London with a focus on community service.
- Benefits: Competitive pay, hybrid working options, and a chance to make a real difference.
- Other info: Opportunity for career growth in a dynamic public sector environment.
- Why this job: Support residents and improve housing services while developing your skills.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 23.05 - 23.05 £ per hour.
Adecco is recruiting on behalf of a London Local Authority for an experienced
Complaints Resolution Officer to join their Housing team.
- Perceval House, Ealing
- £23.05 per hour PAYE / £30.09 per hour Umbrella
- 35 hours per week | Monday to Friday
- Temporary Assignment initially for 3 months
This is an excellent opportunity for a customer-focused professional with strong complaint handling experience to make a positive impact for residents and help drive service improvement.
The Role
You will take ownership of a caseload of housing complaints, ensuring residents receive timely, fair and high-quality responses.
Working closely with housing services, managers and key stakeholders, you will investigate complaints, draft responses and identify learning opportunities to improve service delivery.
Key Responsibilities
- Manage and resolve a caseload of housing complaints from receipt through to final response.
- Investigate complaints thoroughly, gathering evidence and liaising with service teams.
- Draft clear, comprehensive and professional complaint responses.
- Provide support and guidance to residents throughout the complaints process.
- Ensure complaints are logged, tracked and managed within agreed timescales.
- Identify trends, lessons learned and opportunities for service improvement.
- Support responses to Ombudsman enquiries and monitor implementation of recommendations.
- Produce reports and analysis relating to complaint performance and outcomes.
- Build effective relationships with residents, councillors, MPs and internal stakeholders.
About You
We are looking for candidates who can demonstrate
- Previous experience in complaints handling, dispute resolution or customer relations.
- Excellent written communication skills, with the ability to draft high-quality response letters.
- Strong investigative and analytical abilities.
- Exceptional customer service skills with a calm, empathetic and professional approach.
- Experience handling sensitive and complex cases.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office applications.
- Experience within housing, local government or the public sector would be highly advantageous.
- Knowledge of Ombudsman complaint handling processes is desirable.
Why Apply?
- Competitive hourly rates.
- Opportunity to work within a respected Local Authority.
- Meaningful role supporting residents and improving housing services.
- Hybrid working opportunities may be available, subject to business requirements.
Interested?
Apply today with your CV or contact Adecco for more information about this exciting Complaints Resolution Officer opportunity.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
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Complaints Resolution Officer in London employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Resolution Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Resolution Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
