Job Title: Customer Service Advisor
Location: Remote
Contract Type: Temporary
Working Hours: Part Time (Rolling 2 week Rota on Option 1 and 2)
Option1
8am-12noon, Monday to Friday
8am-12noon Thursday off, and working 11am-3pm on a Saturday
Option 2
9-1 (Mon-Thurs and working 9-1 Saturday)
Week 2: 9-1 (Mon-Fri)
Option 3
4pm - 8pm Monday to Friday
Exciting Opportunity Awaits!
Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism.
Key Responsibilities:
Manage customer inquiries via telephone, email, and webchat, updating the system with call notes.
Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions.
Support customers in sensitive circumstances while maintaining professionalism and impartiality.
Identify complex queries and escalate them to ensure fair outcomes.
Adhere to company guidelines while providing clear and efficient responses.
Update client systems accurately with all key information.
Navigate multiple secure client systems to retrieve and record information.
Ensure compliance with GDPR and data protection requirements.
Conduct security checks and verify customer identities before discussing sensitive information.
Maintain confidentiality and accuracy while managing sensitive information.
Meet performance targets related to quality, productivity, and customer satisfaction.
Identify and report potential security, fraud, or safeguarding concerns.
What You Will Need:
Excellent written and verbal communication skills.
Experience in a fast-paced customer service environment (preferably within a contact centre).
Strong IT skills and multitasking abilities.
Excellent timekeeping and reliability.
A suitable home-working environment with a quiet workspa...
Contact Centre Advisor - Working from Home - Part Time in Liverpool employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
