At a Glance
- Tasks: Support customers via phone, email, and online channels in a busy office environment.
- Company: Join a dynamic international business with a collaborative culture.
- Benefits: Enjoy excellent pension, onsite canteen, and parking.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact by delivering top-notch customer service.
- Qualifications: Fluent French and strong English skills required; customer service experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
Location: Groby, Leicester
Salary: Dependent on experience
Benefits: Excellent pension, onsite canteen, onsite parking
Adecco is recruiting on behalf of our client for a Customer Service Representative to join their customer service and inside sales team based in Groby, Leicester. This is a busy, office-based role supporting customers via phone, email and online channels within an international business.
The Role
You will support order entry, inside sales and administrative activities, acting as a key pre- and after-sales contact point. The role focuses on delivering a high standard of service while coordinating effectively with internal teams including Sales, Supply Chain, Logistics and Engineering.
For French-speaking roles, excellent written and spoken French is essential, alongside strong English skills.
Key Responsibilities
- Provide office-based phone, email and web support to sales teams, distributors, dealers, direct customers and OEMs
- Respond to queries regarding order status, lead times, shipments, returns and invoicing
- Manage allocated key accounts and geographic regions, with support across other regions as required
- Liaise with Supply Chain, Logistics and Engineering to ensure customer requirements are met
- Resolve invoicing and order issues accurately and efficiently
- Process sales orders, return authorisations, invoices, customer data and agreements with attention to detail
- Maintain Customer Master Data and complete relevant security checks
- Use customer portals for order and account management
- Participate in regular customer calls and ad-hoc process improvement projects
- Ensure all activities comply with company policies and export control regulations
Experience & Skills Required
- Previous office-based customer service experience, including phone and email support
- French speaking: Fluent written and spoken French plus strong English
- Experience in order processing, customer administration or internal sales support is advantageous
- Customer service experience within a manufacturing environment is desirable
- Good MS Office skills
- SAP experience is advantageous but not essential
- Strong attention to detail, ability to prioritise and work under pressure
- A team-focused approach with clear communication skills
What's On Offer
- Salary dependent on experience
- Good pension scheme
- Onsite restaurant
- Onsite parking
- Opportunity to work within a collaborative, international working environment
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Coordinator in Leicester employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
