Service Delivery Manager - Responsive Repairs & Awaab's Law Phase 2
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- East London (Hybrid Working Available)
- £350 per day
- Interim Contract | 6 Months+
- 36 Hours per Week | Monday to Friday
We are working with a forward-thinking public sector organisation to recruit an experienced Service Delivery Manager to lead the delivery of responsive repairs and maintenance services across a large and diverse housing portfolio.
This is a pivotal leadership role at a time of significant change within the sector, offering the opportunity to drive operational excellence while leading the implementation of Awaab's Law Phase 2. If you have a strong background in social housing repairs, operational leadership and service improvement, this is an excellent opportunity to make a real impact on residents' lives.
The Role
Reporting to the Head of Service, you will take ownership of responsive repairs and maintenance operations, ensuring the delivery of a safe, efficient and customer-focused service. You'll lead multidisciplinary teams, oversee contractor performance and drive improvements in productivity, quality and resident satisfaction.
You will play a key role in ensuring compliance with emerging regulatory requirements, while delivering high-performing repairs services that meet organisational objectives and resident expectations.
Key Responsibilities
- Lead the operational delivery of responsive repairs and maintenance services.
- Drive the implementation of Awaab's Law Phase 2, ensuring effective systems for hazard reporting, prioritisation, escalation and remediation.
- Manage teams of Technical Supervisors, trade operatives, engineers and subcontractors.
- Monitor and improve service performance against key KPIs, including right-first-time repairs and completion times.
- Oversee substantial repairs and maintenance budgets, ensuring strong commercial and financial management.
- Drive continuous service improvement, innovation and operational efficiency.
- Ensure full compliance with housing legislation, health and safety requirements and regulatory standards.
- Build strong relationships with residents, contractors, housing teams and senior stakeholders.
- Reduce outstanding works, improve customer satisfaction and enhance overall service delivery.
About You
To be successful in this role, you will have:
- Extensive experience managing responsive repairs and maintenance services within social housing.
- Strong knowledge of Awaab's Law, housing compliance and statutory repair obligations. xgikmsk
- Experience leading large operational teams, including supervisors, trade operatives and external contractors.
- A proven track record of managi...
Service Delivery Manager - Responsive Repairs (Awaab's Law) in Ilford employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
