Adecco are pleased to be recruiting for a ICT Helpdesk Technician to work within the South Gloucestershire Council.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Location: Yate, Bristol
Contract Type: Temporary
Hourly Rate: £16.37 per hour
End Date: January, 2027
Working Pattern: Full Time 37 hours per week Monday to Friday between the hour of 7.30am and 5.30pm
Exciting Opportunity Alert!
Our client, a forward-thinking organisation in the public services sector, is seeking an enthusiastic ICT Helpdesk Technician to provide exceptional technical support to approximately 3,000 internal users. This role is pivotal in ensuring seamless service delivery, making it an ideal opportunity for those who thrive in a fast-paced environment.
Role Purpose:
As the first point of contact for IT incidents, service requests, and technical queries, the ICT Helpdesk Technician will play a key role in restoring service quickly and minimising disruption. This position is perfect for individuals who possess strong problem-solving skills and a commitment to delivering outstanding customer service.
Key Responsibilities:
- Serve as the primary contact for IT incidents and service requests.
- Log, categorise, prioritise, and manage tickets with precision.
- Diagnose and resolve common technical issues related to accounts, software, hardware, and connectivity.
- Keep customers informed with clear and timely updates throughout the ticket lifecycle.
- Adapt communication styles to match the customer's technical knowledge.
- Escalate complex issues to the relevant technical teams or third-party suppliers.
- Support major incidents and service outages by gathering impact information and communicating updates.
- Maintain accurate records across relevant systems and identify recurring incidents to improve services.
- Assist with device lifecycle activities and follow information security protocols.
Tools and Systems Used:
- Halo ITSM for managing incidents and service requests.
- Microsoft Configuration Manager (SCCM) for device management. xgikmsk
- Microsoft Azure and Intune for cloud-hosted services and device support.
- Active Directory for user account ...
ICT Helpdesk Technician employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
