Customer Service & Logistics Team Leader
West Sussex | Competitive Salary DOE | Permanent
We're recruiting a Customer Service & Logistics Team Leader to join a growing business supporting customers across the UK and international markets.
This is a varied, fast-paced role where you'll lead an established team of three, oversee customer orders from receipt to delivery, coordinate logistics and exports, and ensure exceptional service standards are maintained across the business.
What You'll Be Doing
- Leading, coaching and supporting a team of 3 customer service professionals
- Managing customer orders from receipt through to fulfilment
- Coordinating with warehouse, purchasing and logistics teams
- Handling export documentation and international shipments
- Managing courier relationships, deliveries and shipment queries
- Prioritising workloads and resolving escalated customer issues
- Driving process improvements and operational efficiency
What We're Looking For
Customer service, order management or sales support experience
Logistics, supply chain, distribution or export experience
Previous team leadership, supervisory or coaching experience
Strong organisational skills and attention to detail
Experience working in a busy, fast-paced environment
Excellent communication and relationship-building skills
What's On Offer?
- Competitive salary
- 22 days holiday + bank holidays
- Pension scheme
- On-site parking
If you're a customer-focused leader with experience in logistics, supply chain or order management and are looking for your next challenge, we'd love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service & Logistics Team Leader in Horsham employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
