Automotive - Customer Service
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Location:
Birchwood, near Warrington
Salary:
£24,400 - £25,000 per annum
Hours:
Monday to Friday, 9:00am to 5:00pm or 8:00am to 4:00pm on a rotational basis (35 hours per week)
**Experience within Automotive industry or strong knowledge of cars & motor vehicles is essential.**
Benefits
- Death in Service cover of 4 x annual salary from day one
- Critical Illness cover of 2 x annual salary from day one
- Private Medical Insurance after 6 months' service
- Auto-enrolment pension after 3 months (5% employee contribution / 4% employer contribution)
- 25 days annual leave, increasing to 27 days with length of service
- Additional day off for your birthday
- Buy Annual Leave scheme
- Hybrid working available after successful completion of probation (3 days office / 2 days home working)
- One-month notice period following successful completion of probation
Job Purpose
To provide outstanding support to our corporate partners, customers, dealers and repairers by delivering a consistently high standard of customer service, ensuring claims are managed efficiently, accurately and within agreed service levels.
This person acts as a key first point of contact for customers, helping to guide them through the claims process while maintaining professional standards, compliance requirements and excellent customer outcomes.
Key ResponsibilitiesCustomer Service & Claims Support
- Deliver exceptional customer service to customers, dealers, repairers and corporate partners.
- Act as the first point of contact for incoming customer enquiries via telephone and email.
- Explain the claims process clearly and professionally, ensuring customers are fully informed throughout their journey.
- Handle all enquiries promptly, professionally and within agreed service standards.
- Build rapport with customers and provide reassurance during potentially stressful situations. xgikmsk
Claims Administration
- Open, maintain and accurately update claim files using the company's claims management system.
- Gather compreh...
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