At a Glance
- Tasks: Ensure passenger safety and provide top-notch customer service at the gates.
- Company: Join a dynamic team with flexible work options and a focus on safety.
- Benefits: Weekly pay, holiday benefits, paid breaks, and free travel on client lines.
- Other info: Flexible shifts available, with training provided to help you succeed.
- Why this job: Be the face of customer service and make a difference in passengers' journeys.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 10.8 - 13.2 £ per hour.
Gateline Assistant
Would you like a Flexible work pattern to suit your needs, would you like to be able to choose your own shifts through setting your work availability on our scheduling tool.
This is all managed through an app downloaded to your smart phone.
We offer weekly pay and benefits such as holiday and paid breaks.
We offer a blended approach of virtual online training modules and classroom-based scenario workshops.
Full training will be provided.
Our Customer Service Assistants will provide a First-class service to our passengers whilst always ensuring their safety.
They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.
You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers.
You may be required at times to undertake roles such as bus replacement, crowd control and ticket checking.
You will receive an ID Badge, that will enable you to travel on-board the clients' lines free of charge, to and from shift.
Your ID Badge and free travel ensures that you can travel around the network and work at multiple stations within the Region, this has a positive aspect as it will open you up to more shift opportunities
Hours: Varied and flexible Monday - Sunday 6am is the earliest start and midnight is the latest finish, outside of Waterloo which has different operating hours.
Duration: ASAP - On-going contract
You must be flexible to work morning shifts starting at 6am at either Brookwood, Aldershot, Farnborough and or Basingstoke.
Responsibilities
- Effectively operate the gates ensuring the safety of all who pass through them.
- Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.
- Report any incidents and undertake measures to ensure the safety of the station.
- Undertake ticket checks and pass any irregularities to Revenue Protection.
- Wear uniform and I. D badge when working on shift and travelling to and from that shift
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Customer Service Gateline Operator in Farnborough employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Gateline Operator in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Gateline Operator in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
