At a Glance
- Tasks: Manage customer orders and build strong relationships while solving problems.
- Company: Join a well-established manufacturing business in Evesham with a supportive team.
- Benefits: Enjoy training opportunities, career progression, and a positive work environment.
- Other info: Collaborative culture that values your contributions and encourages growth.
- Why this job: Make a real impact in customer service and thrive in a dynamic role.
- Qualifications: Strong communication skills and experience with CRM or ERP systems preferred.
The predicted salary is between 24525 - 29975 £ per year.
Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you. We're delighted to be partnering with a well-established and growing manufacturing business in Evesham that is looking to welcome a Customer Service Administrator to their friendly and supportive team. This is a fantastic opportunity for someone who genuinely enjoys helping customers, solving problems, and making a real difference every day.
As the key point of contact for customers, you'll play a vital role in ensuring a seamless customer journey from order placement right through to delivery. Working closely with internal departments and external customers, you'll be responsible for delivering outstanding service while maintaining strong working relationships. This is a varied and rewarding role that would suit someone who is organised, proactive, and passionate about providing an exceptional customer experience.
What You'll Be Doing
- Managing customer orders from receipt through to delivery using CRM and ERP systems
- Building and maintaining strong relationships with customers and internal teams
- Supporting customer service performance reviews and contributing to continuous improvements
- Handling customer queries and complaints professionally, ensuring timely resolutions
- Collaborating with production, planning, and supply chain teams to manage stock levels and customer requirements
- Monitoring inventory levels and helping minimise aged stock
- Identifying opportunities to improve processes and enhance the customer experience
About You
We're looking for someone who enjoys working with people and takes pride in delivering excellent service. You'll ideally have:
- Strong communication and relationship-building skills
- Good attention to detail and excellent organisational abilities
- Experience using ERP or CRM systems
- SAP and Salesforce experience would be advantageous
- Strong Microsoft Excel skills
- A proactive and customer-focused approach
- The ability to work effectively both independently and as part of a team
Why Join This Business?
- Be part of a collaborative and supportive team
- Work for a well-established and successful business
- Enjoy a varied role where you can genuinely make an impact
- Continued training and development opportunities
- A positive environment that encourages growth and career progression
Interested? If you're looking for a role where your customer service skills will be valued and developed, we'd love to hear from you. Apply today by sending your CV to Gemma at Adecco for more information. Don't miss this opportunity to join a fantastic team and take the next step in your customer service career.
Customer Service Administrator in Evesham employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Evesham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Evesham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
