Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Join us. Be part of more.
Our client, a leading player in the Utilities sector, is seeking a dynamic and detail-oriented Debt Process Improvement Manager to join their innovative team on a temporary basis for a duration of 9 months. This exciting role is pivotal in designing, delivering, and measuring debt initiatives aimed at reducing debt risk while adhering to customer, regulatory, and operational controls.
Role: Debt Process Improvement Manager
Location: Stockport, Leicester or Edinburgh (1 Day in Office)
Duration: 9 months
Rate: £400 per day (Umbrella) or £58k PAYE
Key Responsibilities:
- Develop, enhance, and maintain collections strategies, processes, and controls throughout the residential debt lifecycle, ensuring alignment with business priorities and operational clarity.
- Utilise data analysis and logical problem-solving to identify customer debt risks, operational trends, root causes, and opportunities for improvement.
- Design and implement controlled logic changes within the debt management system, ensuring business requirements are effectively translated into system rules.
- Create robust business cases for debt initiatives, assessing assumptions, costs, benefits, operational impacts, customer impacts, and risk considerations.
- Track and ratify benefits post-implementation, reconciling expected outcomes with actual performance, and clearly communicating variances to stakeholders.
- Provide contingency cover for key team activities, including operational change, analytical insight, business case development, and stakeholder updates.
- Foster trusted relationships with various teams, including Operations, Finance, Data, Technology, Legal/Regulatory, and wider Debt teams to ensure effective collaboration and delivery.
- Prepare concise papers, updates, and presentations for management, translating complex analyses into clear recommendations and actionable next steps.
Key Stakeholders:
- Collaborate with management, peers, and subject matter experts across departments to align activity and share knowledge. xgikmsk
- Engage regularly with Collections Operations and contact centre stakeholders to understand operational impacts and support implementation.
- Validate assumptions...
Debt Process Improvement Manager employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
