Customer Services Officer
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
City of Wolverhampton Council
Location: Wolverhampton Civic Centre, St Peter's Square, Wolverhampton, WV1 1SH
Pay Rate: £13.69 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Contract: Temporary
Are you passionate about providing excellent customer service?
City of Wolverhampton Council is seeking a motivated and professional Customer Services Officer to join the Private Hire Taxi Team. This is an exciting opportunity to become part of a busy customer-focused environment, acting as a key point of contact for customers and supporting a vital public service.
As a Customer Services Officer, you will provide a comprehensive, efficient and responsive enquiry service, helping customers with a wide range of enquiries relating to private hire and taxi licensing services. You will work within a dedicated team to ensure customers receive accurate information and support through telephone, email and face-to-face interactions.
What will you be doing?
- Handling customer enquiries relating to Private Hire Taxi and Licensing services.
- Providing advice, guidance and information to customers via telephone, email and face-to-face contact.
- Taking ownership of enquiries and striving to resolve them at the first point of contact.
- Updating and maintaining customer records using Council systems.
- Investigating, tracking and following up enquiries where required.
- Working collaboratively with colleagues and other Council departments to deliver an efficient service.
- Processing administrative duties to support customer enquiries and applications.
- Ensuring service standards and performance targets are met.
- Assisting with service improvements by providing feedback and suggestions based on customer interactions. xgikmsk
What kind of calls will you be taking?
You will be dealing with enquiries relating to:
- Private Hire Taxi Driver Licences
- Vehicle Licences
- Taxi Badge Renewals
- Licensing Applications
- General Licensing Advice and Guidance
- Status Updates on Applications
- Customer Service Enqui...
Customer Services Officer employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
