At a Glance
- Tasks: Provide customer support for property licensing, resolving queries and guiding applicants.
- Company: Join the London Borough of Croydon in a dynamic, fast-paced environment.
- Benefits: Competitive hourly rate, hybrid working, and potential for contract extension.
- Other info: Opportunity for career growth in local government and housing services.
- Why this job: Make a real difference in the community while developing your customer service skills.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
The predicted salary is between 28350 - 34650 £ per year.
Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote
Hourly rate: £22.77 PAYE
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
About the Role
The London Borough of Croydon is launching new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing responsibilities. As part of this major programme, we are seeking a Licensing Technical Assistant - Customer Support to provide first-line advice and support to landlords, managing agents, residents and other stakeholders using the Council's property licensing service. This is an excellent opportunity for a customer-focused professional with experience in housing, licensing, regulatory services or local government to join a fast-paced team during a significant service mobilisation programme.
Key Responsibilities
- Respond to telephone, email and digital enquiries relating to property licensing schemes.
- Provide clear and accurate guidance on licensing requirements, application processes, documentation, fees and next steps.
- Support customers experiencing difficulties with applications or online licensing systems.
- Resolve enquiries at the first point of contact wherever possible.
- Review basic case and application information and provide progress updates.
- Escalate technical or statutory matters through the appropriate channels.
- Liaise with delivery partners and internal teams to resolve customer queries efficiently.
- Maintain accurate records of enquiries, outcomes and escalations.
- Contribute to improving customer guidance, FAQs and online information.
- Support landlord engagement and communications activities when required.
- Assist with administrative and technical licensing tasks during busy periods.
About You
We are looking for candidates who can demonstrate:
Essential Skills and Experience
- Experience in customer service within housing, licensing, regulatory services, local government or a similar environment.
- Experience handling complex customer enquiries.
- Excellent written and verbal communication skills.
- The ability to explain technical information clearly and confidently.
- Strong problem-solving skills and a commitment to achieving first-contact resolution.
- Experience using case management, CRM or licensing systems.
- A professional and customer-focused approach.
- Confidence in dealing with challenging or dissatisfied customers.
- Knowledge of property licensing or the private rented sector.
- Previous local authority experience.
- Familiarity with housing or regulatory services.
What We're Looking For
Successful candidates will be able to:
- Work effectively in a fast-paced environment.
- Become operational quickly with minimal supervision.
- Collaborate with colleagues and external partners.
- Maintain accurate records and audit trails.
- Manage competing priorities and deadlines.
- Demonstrate sound judgement and attention to detail.
- Communicate effectively with a wide range of stakeholders.
- Work confidently with digital systems and technology.
Working Arrangements
This role operates on a hybrid working basis, with attendance at Council offices and other locations as required. Candidates should be available to start at short notice to support service mobilisation and early delivery.
Property Licensing Technical Assistant - Customer Support in Croydon employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Property Licensing Technical Assistant - Customer Support in Croydon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Property Licensing Technical Assistant - Customer Support in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
