At a Glance
- Tasks: Coordinate field engineering activities and ensure exceptional customer service.
- Company: Join a dynamic team in Birchwood, Warrington with a focus on innovation.
- Benefits: Competitive salary up to £26,000 and opportunities for ongoing training.
- Other info: Fast-paced environment with excellent career growth potential.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26000 - 26000 £ per year.
Service Co-ordinator
Location
Birchwood, Warrington
Salary
Up to £26,000 per annum
Reporting To
Service Desk Manager
About the Role
We are seeking an organised and customer-focused
Service Co-ordinator to join our client's team in Birchwood, Warrington.
This is a fast-paced position responsible for planning, coordinating and monitoring field engineering activities to maximise engineer utilisation, support revenue targets and deliver exceptional customer service.
As the first point of contact for customers, you will manage reactive call-outs, preventative maintenance scheduling and remedial works while ensuring service level agreements (SLAs) are met and operational efficiency is maintained.
Key Responsibilities
- Schedule preventative maintenance (PPM) visits for field engineers.
- Coordinate reactive service calls, revisits and remedial works.
- Manage engineer diaries to maximise productivity, utilisation and revenue generation.
- Act as the first point of contact for customer enquiries, providing a professional and efficient service.
- Ensure all service visits are scheduled in accordance with company procedures and customer requirements.
- Monitor and manage customer SLAs, communicating proactively where targets cannot be achieved.
- Collaborate with colleagues across the wider business to support national and key account customers.
- Review and validate engineering reports and handheld device data to ensure accuracy and compliance.
- Coordinate subcontractors, ensuring work is delivered to company standards and within agreed timescales.
- Raise subcontractor purchase orders in line with company procedures.
- Arrange engineer van stock requirements when required.
- Maintain and update service management systems and databases.
- Organise engineer accommodation and travel arrangements when necessary.
- Track job completion and ensure engineer worksheets and reports are returned promptly.
- Provide accurate information to internal departments, including Accounts, to support invoicing and operational processes.
- Produce and distribute management information, including KPI reports, revenue reports and business updates.
- Support the management team with additional administrative and operational tasks as required.
- Accountabilities
The successful candidate will be accountable for
- Maximising engineering productivity and utilisation.
- Supporting daily and weekly revenue targets.
- Ensuring service requests are processed accurately and with comprehensive detail.
- Maintaining a strong commercial focus to minimise non-productive time.
- Supporting a team of approximately 10-15 field engineers within the designated business area.
Skills & Experience
Essential
- Excellent communication skills with customers, suppliers and colleagues.
- Strong customer service focus with the ability to resolve customer issues effectively.
- Ability to interpret and act upon KPI and performance data.
- Strong organisational and prioritisation skills with the ability to manage multiple tasks.
- Positive and collaborative team player.
- Confident user of Microsoft Office, including Word, Excel and Outlook.
- Calm, resilient and adaptable, with experience working within a fast-paced service environment.
Desirable
- Experience within a service coordination, scheduling or planning environment.
- Knowledge of service management systems.
- Product and parts knowledge (training will be provided).
- Understanding of quality, environmental and health & safety standards including:
- BAFE SP203
- NSI Gold
- Additional Information
This role operates in a reactive environment and therefore requires flexibility and adaptability to changing business needs.
The successful candidate will be expected to undertake ongoing training to further develop their commercial and technical knowledge.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Coordinator in Cheshire employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Cheshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Cheshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
