At a Glance
- Tasks: Help passengers with information and support during rail service changes.
- Company: Join a friendly team at Cheltenham Train Station.
- Benefits: Earn £13.45 per hour with full training provided.
- Other info: Flexible shifts available, perfect for students looking to earn while learning.
- Why this job: Make a difference in people's journeys while gaining valuable experience.
- Qualifications: No experience needed, just a positive attitude and great communication skills.
The predicted salary is between 13.45 - 13.45 £ per hour.
Are you friendly, confident, and passionate about helping people? We're looking for enthusiastic Customer Service Assistants to support passengers during planned engineering works at Cheltenham Train Station. As the first and last point of contact on a customer's journey, you will play a key role in ensuring passengers receive clear information regarding rail service changes and rail replacement buses while maintaining a safe and welcoming station environment.
What You'll Be Doing
- Meeting and greeting customers as they enter and leave the station
- Providing information on rail changes and rail replacement bus services
- Assisting customers who require additional support
- Helping passengers navigate the station and their onward journeys
- Maintaining a safe environment for customers and colleagues
- Delivering friendly, professional, and approachable customer service at all times
What We're Looking For
- Reliable and customer-focused individuals who can remain calm in busy situations
- A professional yet approachable attitude
- Passionate about delivering outstanding customer service
- Enjoy working both independently and as part of a team
- Excellent communication and interpersonal skills
- Comfortable working in a fast-paced environment
- Strong awareness of safety and risk
You must be available to work all weekends between 3rd October and 18th October.
Shift Times:
- Saturday: 06:00 - 14:00
- Sunday: 08:30 - 14:00
All candidates must be able to travel to and arrive at Cheltenham Train Station in time for the start of their shifts.
Pay Rate £13.45 per hour
Important Information
- Zero Alcohol Tolerance Policy: The railway operates a strict zero-alcohol policy. Candidates must not attend work under the influence of alcohol.
What We Offer
- Full training provided
- Competitive hourly pay
- Valuable experience within the rail industry
- Opportunity for future rail industry assignments and career progression
- Friendly and supportive team environment
No Experience Required: No previous rail experience or qualifications are necessary. If you have a positive attitude, excellent customer service skills, and enjoy helping people, we'd love to hear from you. Apply today and take your first step into the rail industry!
Customer Service Assistant in Cheltenham employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
