Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer!
Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of £14.14
**MUST BE ABLE TO START WORK ON THE 2ND NOVEMBER AND INTERVIEWS WILL TAKE PLACE ON THURSDAY 22ND OCTOBER**
About the Role:
As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass:
Resolving customer inquiries at the first point of contact.
Gathering information and verifying supporting evidence.
Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits.
Promoting digital inclusion, helping customers navigate self-service options.
What We Are Looking For:
To succeed in this role, you should meet the following essential criteria:
A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience.
Experience in a challenging frontline service delivery environment.
Strong understanding of legislation, regulations, and codes of practice.
Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software.
Initiative to research and resolve problems, with support from supervisors when needed.
Ability to engage with a diverse range of customers and understand their specific needs.
Excellent interpersonal skills and a customer-focused approach to service delivery.
Strong written and numeracy skills for accurate assessments and calculations.
Ability to handle confidential information sensitively and professionally.
Desirable:
General knowledge of the council's departments and services.
Experience acting as an advocate on behalf of others.
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