At a Glance
- Tasks: Provide top-notch customer service and manage warehouse operations in a dynamic environment.
- Company: Join a supportive team at a busy Warehouse & Trade Counter in Chelmsford.
- Benefits: Temp-to-perm role, free parking, full training, and a chance to grow your career.
- Other info: Enjoy a varied role with opportunities for personal and professional development.
- Why this job: Perfect for those seeking hands-on experience and long-term job security.
- Qualifications: Customer service skills and a proactive attitude are key; previous experience is a plus.
The predicted salary is between 18900 - 23100 £ per year.
Customer Service/Administrator needed for a Warehouse & Trade Counter in Chelmsford. Temp to Perm Opportunity. 40 hours per week | Monday - Friday | 8:00am - 5:00pm (1-hour unpaid lunch). On-site parking available.
We are currently recruiting for a Customer Service Administrator to work for a busy Warehouse & Trade Counter, in a growing team in Chelmsford. This is a fantastic temp-to-perm opportunity for someone looking to secure long-term employment within a supportive and fast-paced environment.
About the Role
This is a varied, hands-on position combining customer service and administration. You will be dealing directly with customers, suppliers, and internal teams, ensuring smooth day-to-day branch operations.
Key Responsibilities
- Providing excellent customer service at the trade counter, via phone, and email
- Picking, packing, and preparing stock for collection or delivery
- Taking deliveries, unloading, sorting, and storing goods
- Maintaining accurate stock levels and supporting stock takes
- Raising quotations and processing customer orders
- Sourcing non-stock items from suppliers and other branches
- Handling returns, warranty items, and faulty products
- Keeping the warehouse and customer areas clean, organised, and well stocked
- Completing general administrative tasks and maintaining records
- Adhering to health & safety procedures (PPE provided)
- Manual handling and occasional heavy lifting
About You
- Previous experience in a warehouse, trade counter, or similar environment an advantage
- Strong customer service skills with a professional and friendly manner
- Confident communicator with a good telephone manner
- Ability to multitask and work under pressure
- Good level of education, including Maths & English
- Comfortable working both independently and as part of a team
- A proactive, can-do attitude and willingness to learn
- Forklift experience is desirable but not essential
What's in it for you?
- Temp to perm opportunity with long-term potential
- Free on-site parking
- Full training provided
- Supportive team environment
If you're looking for a hands-on, varied role with the opportunity to grow within a stable company, we'd love to hear from you. Apply today to be considered!
Customer Service / Warehouse Administrator - Chelmsford employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Warehouse Administrator - Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Warehouse Administrator - Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
