At a Glance
- Tasks: Support customers and enhance their experience while collaborating with various teams.
- Company: Join a successful and growing international manufacturing business.
- Benefits: Competitive salary, benefits, and career development opportunities.
- Other info: Dynamic role with exposure to key business functions and a supportive environment.
- Why this job: Make a real impact by improving customer satisfaction and driving continuous improvement.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Senior Customer Service Executive
Location
Chelmsford
Salary
Competitive + Benefits
Job Type
Full Time, Permanent
Are you an experienced Customer Service professional looking for your next challenge within a successful and growing manufacturing business? Our client is seeking a
Senior Customer Service Executive to support the Customer Services Manager and play a key role in delivering an exceptional customer experience across a global customer base.
The Role
As a Senior Customer Service Executive, you will act as a key point of contact for customers while supporting and guiding the wider Customer Service team.
You will work closely with Sales, Operations, Supply Chain, Logistics and other internal departments to ensure customer orders are processed efficiently and enquiries are resolved promptly.
This is a varied position where you will help drive continuous improvement, support key customer accounts, and ensure the highest levels of customer satisfaction.
Key Responsibilities
- Support the Customer Services Manager in day-to-day operations and team activities.
- Ensure customer orders are processed accurately and efficiently.
- Build and maintain strong relationships with customers, providing a first-class service experience.
- Work closely with Sales teams to support key accounts and identify opportunities to enhance customer relationships.
- Liaise with internal departments including Operations, Supply Chain, Finance and Logistics to resolve issues and improve service delivery.
- Act as the voice of the customer, identifying and removing barriers that impact the customer journey.
- Recommend and support process improvements within the Customer Service function.
- Produce reports and analyse data to support business decisions.
- Assist with projects and additional tasks as required.
About You
To be successful in this role, you will have
- Previous experience within a Customer Service, Account Management or Order Management role in a manufacturing environment.
- Experience working with international customers and complex order processes.
- Strong ERP/CRM system experience (SAP or similar).
- Advanced Microsoft Excel skills and a good working knowledge of Microsoft Office applications.
- Excellent communication, relationship-building and stakeholder management skills.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- A continuous improvement mindset with a proactive approach to problem solving.
- High attention to detail and strong analytical skills.
- The ability to work both independently and collaboratively within a team.
What's on Offer?
- Competitive salary and benefits package.
- Opportunity to join a well-established international manufacturing business.
- Collaborative and supportive working environment.
- Career development opportunities.
- Varied and rewarding role with exposure to key business functions.
If you're an experienced Customer Service professional looking to take the next step in your career, we'd love to hear from you. Apply today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Executive in Chelmsford employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
