Adecco are recruiting on behalf of a local authority for a Building Control Complaint Resolution Officer to join their Building Control Surveying Services team. Perceval House, Ealing £23.05 per hour PAYE / £30.09 per hour Umbrella 35 hours per week | Monday to Friday Temporary Assignment initially for 3 months Hybrid role - 2-3 days per week in the office This is an exciting opportunity for a highly organised and customer-focused individual to take ownership of a varied caseload of Building Control complaints , working closely with residents, councillors, service managers, Ombudsman offices and other stakeholders to deliver fair, thorough and timely resolutions. About the Role The successful candidate will play a vital role in managing and investigating complaints relating to Building Control services. You will be responsible for guiding complainants through the process, conducting investigations, gathering evidence and drafting high-quality responses that clearly address concerns and comply with regulatory requirements. You will deal with a range of sensitive and complex issues, including escalated complaints, alleged service failures and cases involving Ombudsman enquiries. Key Responsibilities Manage a caseload of Building Control complaints
Building Control Complaints Resolution Officer employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
