Hotel Duty Manager in Brent

Hotel Duty Manager

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The shifts are 630am - 330pm and 3pm to 11pm / 5 out of 7 days including evenings and weekends

Based in Uxbridge

£18.57 per hour

6 - 12 months

Main accountabilities:

• Leading by example to develop and motivate the team.
• Operate the Opera Hotel Property Management System to effectively manage all guest reservations.
• Support completion of month end financial submission.
• Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time.
• Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes.
• Must be able to arrange cover or step in should there be a staff shortage on shift
• Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
• Confer and co-operate with other department managers to co-ordinate hotel activities
• Answer questions about hotel policies and services, and resolve customers complaints.
• Purchase supplies or services from outside vendors
• Inspect hotel for cleanliness and appearance.
• Co-ordinate front-office duties and resolve problems.
• Greet and register guests.
• Collect payment and cash up and record money earned and spent.
• Assign duties to workers and schedule shifts to suit the needs of the business
• Analyse financial information, create reports to meet the requirements of the business as requested.
• Coach colleagues on how to do undertake the duties of their role and motivate them to finish projects, and meet deadlines.

Additional Duties & Responsibilities

• Ensuring that customers receive the correct standard of service delivery to the specified standard on time and in a pleasant and polite manner
• Be able to advise dissatisfied customers on Customer Complaints procedure and try to rectify problems
• Be visible and available to guests in the restaurant, lounge and bar areas during peak service times. xgikmsk
• Whilst on duty, ensure that all standard checklists are implemented, used as prescribed and guidance is followed across all areas.
• To ensure the cleanliness and checking of publ...