At a Glance
- Tasks: Assist customers, manage hire bookings, and support branch operations in a dynamic environment.
- Company: Join a friendly team at a leading hire industry branch in Staines.
- Benefits: Enjoy Monday to Friday work, free parking, and opportunities for career growth.
- Other info: Full training provided with potential for long-term career progression.
- Why this job: Gain valuable experience while delivering outstanding customer service every day.
- Qualifications: Customer service experience and a positive, team-oriented attitude are essential.
The predicted salary is between 27000 - 33000 £ per year.
Location: Staines
Monday to Friday | Full-Time | Free On-Site Parking
About the Role
We are looking for a proactive and customer-focused Branch Assistant to join our friendly team in Staines on a temporary-to-permanent basis. This is a varied and hands-on role that combines customer service, hire administration, warehouse support, and basic office duties. No two days are the same, making it an excellent opportunity for someone who enjoys working in a fast-paced environment while building valuable experience within branch operations and the hire industry. As a Branch Assistant, you will be one of the first points of contact for customers, helping to ensure the smooth running of the branch while delivering outstanding service at every opportunity.
Key Responsibilities
- Welcome and assist customers in person, over the phone, and via email
- Process sales and hire transactions accurately using branch systems and tills
- Manage hire bookings, off-hires, returns, and associated administration
- Pick, pack, and prepare customer orders
- Receive deliveries, check goods in, and assist with stock control
- Replenish stock and maintain a clean, safe, and organised branch environment
- Provide product and hire advice to customers
- Complete administrative duties including data entry, order processing, and system updates
- Support the wider team in achieving branch operational and sales targets
What We're Looking For
- Previous experience within customer service, retail, trade counter, warehouse, hire, or branch operations
- Experience within the hire industry would be advantageous but is not essential
- Knowledge of building, plumbing, or construction products is beneficial
- Confident using computer systems and Microsoft Office
- Strong communication and organisational skills
- A positive, reliable, and team-oriented attitude
- Willingness to learn and take on a variety of tasks across the branch
What We Offer
- Monday to Friday working pattern with no weekend work
- Temporary-to-permanent opportunity
- Full training and ongoing development
- Free on-site parking
- Opportunity to gain valuable experience within the hire industry and branch operations
- Long-term career progression for successful candidates
Apply Now!
Branch Assistant (Customer Service & Operations) employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant (Customer Service & Operations)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant (Customer Service & Operations)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
