At a Glance
- Tasks: Support customers and sales teams while ensuring smooth communication and order processing.
- Company: Join a growing team in a supportive and dynamic office environment.
- Benefits: Enjoy a full-time role with great work-life balance and early finishes on Fridays.
- Other info: Opportunities for development and progression in a fast-paced setting.
- Why this job: Perfect for those who love building relationships and providing top-notch customer service.
- Qualifications: Experience in customer service or sales support, with strong communication and organisational skills.
The predicted salary is between 22050 - 26950 £ per year.
Sales Support & Customer Service Coordinator
Location
Braintree
We are seeking a highly organised and customer-focused Sales Support & Customer Service Coordinator to join our client's growing team in Braintree.
This is a varied position that will play a key role in supporting customers, assisting the sales and estimating teams, and ensuring a smooth flow of information between customers and production.
This is an excellent opportunity for someone who enjoys building relationships, providing outstanding customer service, and working collaboratively within a busy office environment.
Key Responsibilities
- Act as a first point of contact for customers, handling enquiries via phone and email in a professional and friendly manner.
- Support the sales and estimating teams with quotations, customer information, and administrative tasks.
- Process customer orders accurately and efficiently, ensuring all details are communicated to the relevant departments.
- Liaise closely with the production team to monitor order progress and provide customers with updates.
- Maintain strong relationships with customers by delivering excellent service and resolving queries promptly.
- Assist with preparing estimates, proposals, and sales documentation.
- Coordinate information between customers, suppliers, sales, and production teams to ensure projects run smoothly.
- Update and maintain customer records and internal systems.
- Provide general administrative support across the office when required.
Skills & Experience
- Previous experience in a customer service, sales support, internal sales, or administrative role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- A proactive approach and willingness to support different departments.
- Good attention to detail and a commitment to accuracy.
- Comfortable working in a fast-paced environment.
- Strong IT skills, including Microsoft Office applications.
- Experience supporting quotations, estimating, production planning, or order processing would be advantageous.
What's on Offer?
- Full-time position with a 37-hour working week.
- Excellent work-life balance with an early finish every Friday.
- Supportive team environment with opportunities for development and progression.
If you're a highly organised individual who enjoys delivering excellent customer service and supporting a busy commercial and production team, we'd love to hear from you.
Apply today to take the next step in your career.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service/ Sales admin in Braintree employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/ Sales admin in Braintree
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service/ Sales admin in Braintree
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
