Our client, a leading organisation in the transportation industry, is seeking a dynamic and motivated Bike Operations Manager to oversee operations across various locations, including Queen Street, Holborn, Newgate, and St James. This role is pivotal in ensuring the smooth functioning of bike management services while delivering exceptional customer experiences.
Shifts: 07:30am to 19:30pm
Location: Queen Street, Holborn, Newgate, and St James
Key Responsibilities:
Customer Overflow Management: Efficiently manage the influx of customers at docking stations, ensuring a seamless experience for those returning bikes.
Bike Stacking and Security: Organise and stack docked bikes in designated areas, securing them with locks to maintain safety and accessibility.
Bike Redistribution: Proactively relocate bikes to neighbouring hubs or stations based on demand, optimising availability for customers.
Evening Operations: Retrieve stacked bikes in the evening and dock them at the station, ensuring readiness for the next day's customers.
Customer Service Excellence: Provide outstanding customer service by addressing and resolving any queries or concerns, fostering a positive relationship with users.
Requirements:
Proven experience in bike management or a related field.
Strong customer service skills with a focus on problem-solving.
Ability to efficiently manage overflow and ensure operational effectiveness.
Excellent organisational skills with attention to detail.
Capable of working flexible hours, primarily from 08:00 AM to 04:00 PM.
Why Join This Exciting Venture?
This position offers the opportunity to play a crucial role in a vibrant and growing sector, contributing to sustainable transportation solutions. The successful candidate will have the chance to make a significant impact on bike operations while working in a supportive environment.
If you are passionate about transportation, customer service, and operational excellence, this is the role for you! The organisation values proactive individuals who thrive in fast-paced environments and are eager to drive
This is an outstanding opportunity to step into a key position within a forward-thinking organisation. Don't miss the chance to be part of something exciting and impactful! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require ...
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