At a Glance
- Tasks: Handle calls and resolve public inquiries for North Wales Police.
- Company: Join the dedicated team at North Wales Police Force.
- Benefits: Earn £14.10 per hour with full-time day shifts, Monday to Friday.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: NVQ Level 3 or equivalent, strong communication skills, and Welsh speaking required.
The predicted salary is between 14.1 - 14.1 £ per hour.
Adecco are pleased to be recruiting for a 101 Call Handler (Days) to work within the North Wales Police Force.
Location: St Asaph
Contract Type: Temporary ongoing
Hourly Rate: £14.10 per hour
Working Pattern: Full Time day shifts Monday to Friday
Please note this role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually.
Are you ready to make a difference in your community? Our client is seeking a dedicated and skilled Communications Operator to join their team in North Wales Police! If you thrive in a fast-paced environment and possess exceptional communication skills, this is the role for you.
Overall Purpose of the Job: As a Communications Operator, you will deliver a professional, effective, and efficient customer service aimed at 'getting it right first time.' Your role will involve resolving public inquiries, accurately recording information, and deploying resources in a pressurised environment.
Key Responsibilities:
- Receive and resolve public inquiries in line with force policy.
- Provide advice and manage caller expectations, ensuring first contact resolution.
- Analyse and assess risk using various information systems.
- Record relevant information accurately for different audiences, including police departments and external agencies.
- Liaise with external agencies as needed.
- Manage the closure of incidents where appropriate.
- Distribute messages via email, telephone, fax, and intranet.
- Direct police units to incidents through intelligent deployment, maximising resource efficiency.
- Inform and coordinate with other emergency services as required.
- Maintain a log of all incidents and ensure proper scheduling of appointments.
- Update the Force Records Management System and undertake relevant clerical duties.
- Represent colleagues/organisation in various forums and assist at special events or major incidents as needed.
What We're Looking For:
- NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience.
- Welsh Speaking Level 2 required.
- Typing/word processing skills of 25 - 30 words per minute.
- Strong communication skills with the ability to work well both in a team and independently.
- Intermediate IT skills, particularly with Windows systems.
- Problem-solving skills and the ability to remain calm under pressure.
- A good geographical knowledge of North Wales.
Why Join Us? This is a fantastic opportunity to be part of a team that plays a vital role in community safety. You will gain valuable experience in a dynamic environment while contributing to the well-being of the public. If you're passionate about making a positive impact and possess the skills we need, we would love to hear from you!
How to Apply: Please submit your CV and a brief cover letter outlining your relevant experience to our client. Don't miss your chance to join a fulfilling career with a dedicated organisation committed to serving the community! Join us in making a difference - apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
101 Call Handler (Days) employer: Adecco Careers
Adecco is an excellent employer for those seeking a meaningful career as a Housing Enforcement Officer, offering a supportive work culture that prioritises equal opportunities and employee development. With a commitment to professional growth and a focus on community impact, employees benefit from comprehensive training and resources in a dynamic environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land 101 Call Handler (Days)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 101 Call Handler (Days)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Careers!
How to prepare for a job interview at Adecco Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
