Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support ARCs and installers, troubleshoot technical issues, and ensure quality for Smart Alarms.
- Company: Join a leading tech company focused on safety and innovation.
- Benefits: Enjoy 25 days annual leave, health care benefits, and a pension scheme.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a difference in customer service while working with cutting-edge technology.
- Qualifications: Technical degree and experience in T1/T2 support or IoT devices preferred.
The predicted salary is between 30000 - 40000 £ per year.
About the Job
Technical Support Engineer position focusing on supporting ARCs and installers, handling T1/T2 technical cases, providing customer setup & service administration, connectivity support, and quality assurance & testing for AddSecure’s Smart Alarms.
Key Responsibilities
- Handle T1/T2 technical cases via phone and e‑mail, troubleshooting, resolving, documenting and escalating to T3 as required.
- Support installation companies with commissioning of new equipment.
- Assist ARCs with equipment and subscription administration (alarm grading changes, transfers, reactivations, cessations).
- Onboard new ARC customers and monitor equipment orders through the e‑commerce portal, resolving delivery/billing issues.
- Order and manage new broadband connections via internal ISP and coordinate with BT/Openreach for fibre or copper hardware installations.
- Manage broadband faults and coordinate escalation with BT/Openreach.
- Define test cases/specifications, document outcomes, report defects, track bugs and follow up on fixes.
About You
You are customer‑focused, proactive, calm under pressure, enjoy investigating problems, take ownership, collaborate across teams, communicate clearly with both technical and non‑technical stakeholders, and document your work diligently.
Core Skills & Experience
- Strong service mindset and customer focus.
- Ability to work independently and as part of a team.
- Clear, concise spoken and written English.
- Calm, friendly, professional telephone manner.
- High computer literacy, comfortable in ticket‑based environments.
- Ability to investigate and explain technical issues to various audiences.
- Understanding of how systems connect and interact.
- Basic awareness of handling confidential information securely.
- Basic knowledge of LAN, WAN, and cellular networks.
Education & Experience
Essential
- Working knowledge of Microsoft Office.
- Undergraduate degree in a technical, science or engineering field.
Preferred
- 4+ years installing/maintaining safety‑critical electronic equipment and/or commercial IoT devices, or 4+ years in a T1/T2 technical support desk role for commercial/business IT systems.
- Experience in B2B technical support.
- Experience with EN 50131/EN 50136 compliant alarm equipment.
- Experience working for an ISP (B2B or B2C).
- Familiarity with Salesforce.
- Intermediate Excel skills.
- Basic understanding of electronics and electrical safety.
- Clean driving licence.
- Willingness to work on an out‑of‑hours rota.
Benefits
- Insurance package.
- Pension scheme.
- 25 days annual leave.
- Parking.
- Health care benefits.
Technical Support Engineer in England employer: AddSecure
Contact Detail:
AddSecure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in England
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at AddSecure through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common technical support scenarios and practice your troubleshooting skills. Being able to demonstrate your problem-solving abilities will show them you’re the right fit for the role.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you’ve handled tough situations with customers. This will highlight your calmness under pressure and your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with T1/T2 technical support and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer service mindset and technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Engineer position. Share specific examples of how you've tackled technical issues or supported customers in the past – we love a good story!
Show Off Your Communication Skills: Since you'll be dealing with both technical and non-technical folks, make sure your application reflects your ability to communicate clearly. Use straightforward language and avoid jargon unless necessary. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at AddSecure
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to LAN, WAN, and cellular networks. Be prepared to discuss how these systems connect and interact, as well as any relevant experience you have with safety-critical electronic equipment or commercial IoT devices.
✨Show Off Your Customer Focus
Since this role is all about supporting customers, think of examples where you've gone above and beyond to help someone. Be ready to share stories that highlight your calmness under pressure and your proactive approach to problem-solving.
✨Practice Clear Communication
You’ll need to communicate with both technical and non-technical stakeholders, so practice explaining complex concepts in simple terms. This will show that you can adapt your communication style to suit your audience, which is crucial for a Technical Support Engineer.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical cases or customer issues. Think through potential scenarios you might face in the role and prepare structured responses that demonstrate your troubleshooting skills and ability to document your work effectively.