Call Center Representative Jobs – Hiring Now in London

Portuguese-Speaking Call Centre Representative – London, England

Are you fluent in European Portuguese and passionate about delivering excellent customer service? We are currently seeking a Portuguese-speaking Call Centre Representative to join our growing international team in London, England. This role offers a fantastic opportunity to use your language skills, connect with clients worldwide, and build a rewarding career in the iGaming and betting industry.

As a Call Centre Representative, you will be at the heart of our customer communications. Your role will focus on building relationships with both existing and potential customers, providing them with outstanding service, and ensuring they have a smooth experience with our products and services.

Key Responsibilities

In this exciting position, you will be expected to:

• Make outbound calls to both existing and potential customers to promote ongoing offers, campaigns, and bonuses.
• Act as the first point of contact for customer inquiries via phone, email, and live chat, ensuring that all queries are handled efficiently and professionally.
• Engage with customers proactively, gathering valuable insights into their experiences and providing support related to our betting products and services.
• Deliver clear communication about current promotions, account details, and support-related matters while encouraging engagement and deposits.
• Record and track customer feedback accurately to help improve our services and customer experience.
• Maintain professionalism during all interactions, ensuring that clients feel valued and supported.
• Collaborate cross-functionally with internal teams to escalate and resolve complex customer concerns.

What You Need to Succeed

To thrive in this role, you should bring a mix of language proficiency, customer service expertise, and interpersonal skills. Here’s what we’re looking for:

• Fluency in European Portuguese (both spoken and written) is essential.
• English proficiency is a plus but not mandatory.
• Previous call centre, sales, or customer service experience is highly preferred.
• A background in the iGaming or betting industry will give you a competitive edge.
• Excellent communication and persuasion skills with the ability to handle objections effectively.
• Strong listening skills, empathy, and problem-solving abilities.
• A detail-oriented and organised approach with strong follow-up skills.
• A positive, proactive mindset with the ability to work both independently and as part of a team.
• Flexibility to work across different shifts, including evenings and weekends.
• The ability to learn quickly and adapt scripts in real-time conversations.

Why Join Us?

We are more than just a workplace — we are a team built on collaboration, innovation, and shared success. When you join us, you become part of a vibrant international community that values both professional and personal growth. Here’s what makes us stand out:

• Supportive Work Culture – Enjoy a positive and collaborative environment where every voice matters.
• Competitive Compensation – We offer a strong salary package along with regular performance reviews.
• Career Growth – Continuous development opportunities and career progression pathways to help you reach your full potential.
• Flexibility – Choose from flexible working hours and remote work options for better work-life balance.
• Generous Leave – Benefit from vacation and sick leave policies designed to support your well-being.
• Professional Development – Financial assistance and educational allowances to help you stay ahead in your career.
• Monthly Personal Allowance – A unique benefit that lets you pursue your personal interests and hobbies.
• Health & Wellness – Comprehensive health insurance to ensure your well-being.
• Referral Rewards – Bring in top talent and enjoy our attractive referral program incentives.
• Community Spirit – Take part in team-building events, corporate parties, and fun activities that strengthen workplace connections.

About Our Culture

At our company, we empower individuals to take ownership of their work. Our international team thrives on autonomy, responsibility, and creativity. We encourage open communication, where everyone is free to share their ideas and opinions. By investing in the potential of every team member, we shape not only our collective success but also each individual’s career journey.

Your Recruitment Journey

We want your application experience to be as smooth and transparent as possible. Here’s what you can expect:

1. CV Review – Our recruiters carefully review applications to match the best candidates with the role.
2. HR Interview – An initial conversation with one of our recruiters to learn more about you and your experience.
3. Final Interview – A meeting with the team where you’ll have the opportunity to showcase your skills and fit for the role.
4. Final Decision – A prompt and fair decision-making process so you won’t be left waiting.

Why This Role is for You

If you are fluent in Portuguese, passionate about customer service, and eager to be part of a fast-paced and dynamic industry, this role is a perfect match for you. Whether you’re looking to advance your career in customer support or step into the thriving iGaming sector, this position offers both challenges and rewards.

You’ll gain hands-on experience in engaging with international customers, learn from industry experts, and enjoy a workplace culture that values your growth. With attractive benefits, flexibility, and career advancement opportunities, this is more than just a job — it’s the next step in your professional journey.

Ready to Apply?
Don’t miss out on this exciting opportunity. Apply now to become a Portuguese-speaking Call Centre Representative in London and take the first step toward a rewarding and fulfilling career with us.

Apply here

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