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- Tasks: Deliver top-notch IT support and enhance customer experiences across various platforms.
- Company: Join Addleshaw Goddard, a firm that values growth and collaboration.
- Benefits: Enjoy a supportive culture, career development, and a diverse work environment.
- Why this job: Be the first point of contact for IT queries and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
As a key member of our IT Service team, you will be responsible for delivering high-quality support across various IT systems and services. Your aim is to enhance customer experiences by resolving incidents, fulfilling service requests, and supporting IT operations both remotely and onsite. This role is the first contact for all IT-related queries within the firm. It involves resolving, logging, or escalating incidents and requests according to procedures via telephone, email, or in person, focusing on first-contact resolution.
What You'll Do:
- Provide excellent support to customers and colleagues across various services, products, and platforms.
- Act proactively and reactively to meet performance targets, ensuring timely and effective resolutions.
- Take ownership of customer issues and ensure a full focus on delivering an exceptional IT customer experience.
- Offer 1st line Service Desk assistance via central support number, email, or face-to-face, aiming to resolve issues at first contact when possible.
- Perform thorough triage on all support requests. If escalation is required, document work accurately for further investigation by escalation teams.
Who We're Looking For:
- A proven team player capable of collaborating closely and effectively with colleagues to ensure prompt and accurate resolution of IT challenges.
- Exemplary timekeeping, as the shift-based nature of the Service Desk team necessitates self-motivation and high personal standards to deliver seamless service to both internal and external clients.
- Always maintaining a professional appearance, reflective of the firm's nature.
- Excellent communication and problem-solving skills.
- An outstanding customer service ethos demonstrated through examples.
Why Choose Us?
Addleshaw Goddard is a place where you are not just valued but encouraged to reach your full potential. Our culture promotes improvement, growth, and collaboration, making us the natural choice for top-tier clients. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
Interested? If this role sounds like your next career step, we'd love to hear from you. Click the Apply button to view the full role profile on our website and start your application!
Service Desk Analyst 6 Month FTC employer: Addleshaw Goddard
Contact Detail:
Addleshaw Goddard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst 6 Month FTC
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Desk Analyst 6 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any previous IT support experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you can enhance customer experiences. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have access to all the details about the role. We can’t wait to hear from you!
How to prepare for a job interview at Addleshaw Goddard
✨Know Your IT Stuff
Brush up on your knowledge of common IT systems and services. Be ready to discuss how you've resolved similar issues in the past, as this will show your problem-solving skills and technical know-how.
✨Customer Service is Key
Prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a customer or colleague, as this role is all about enhancing customer experiences.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully, showing that you can understand and address customer concerns effectively.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team. Highlight how you’ve collaborated with others to resolve IT challenges, as teamwork is crucial for success in this role.