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- Tasks: Be the go-to person for IT support, solving issues and helping colleagues.
- Company: Join Addleshaw Goddard, a leading law firm with a strong tech focus in Leeds.
- Benefits: Enjoy career development, training opportunities, and a supportive team environment.
- Why this job: Gain hands-on experience in IT while making a real impact on the firm's operations.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible work hours include weekends and holidays on a rotational basis.
The predicted salary is between 30000 - 42000 £ per year.
Company description: The Tier 1 Analyst role within Addleshaw Goddard\’s Service Team is designed to deliver exceptional IT service to the firm\’s internal customers. As the initial point of contact, the position demands a commitment to providing first-time fixes where possible, and effective triage of calls to ensure that, if escalation is necessary, all relevant information and initial checks are thoroughly documented. This role, based in Leeds, requires a 35-hour workweek with a schedule that includes weekend, international, and bank holiday support on a rotational basis. Job description: The Internal IT Service Desk, situated at the heart of Leeds, is crucial to the firm\’s technology infrastructure, supporting the entire law firm including legal professionals and administrative staff. The team of 15, including Analysts, a Team Lead, and a Manager, is dedicated to maintaining high standards of support, proactive problem identification, and delivering innovative solutions. There is a strong emphasis on career development within the team, with opportunities for training, leadership roles, and cross-functional collaboration. Required profile: Expectations for this role include providing outstanding customer service, first-line Service Desk assistance through various communication channels, and contributing to ad-hoc projects that may require work outside of core hours. The role demands excellent timekeeping, communication, problem-solving sk…
IT Tier 1 Analyst employer: Addleshaw Goddard Careers
Contact Detail:
Addleshaw Goddard Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Tier 1 Analyst
✨Tip Number 1
Familiarize yourself with common IT issues and solutions that are typically encountered in a Service Desk environment. This knowledge will help you demonstrate your ability to provide first-time fixes during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical users. Being able to convey information clearly is crucial for providing outstanding customer service.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Highlight any previous experiences where you worked effectively within a team, as this role emphasizes cross-functional collaboration.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours, including weekends and bank holidays. Demonstrating your willingness to adapt to the team's needs can set you apart from other candidates.
We think you need these skills to ace IT Tier 1 Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Tier 1 Analyst position. Understand the key responsibilities and expectations, especially regarding customer service and problem-solving skills.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support and customer service. Emphasize any previous roles where you provided first-line assistance or worked in a Service Desk environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to delivering exceptional service. Mention specific examples of how you've successfully resolved issues or improved processes in past roles.
Highlight Communication Skills: Since the role requires excellent communication skills, make sure to provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical users.
How to prepare for a job interview at Addleshaw Goddard Careers
✨Show Your Customer Service Skills
Since this role emphasizes outstanding customer service, be prepared to share examples of how you've successfully handled customer inquiries or issues in the past. Highlight your ability to remain calm under pressure and your commitment to providing first-time fixes.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you identified a problem and implemented a solution. This could involve technical issues or customer service challenges. Emphasize your analytical skills and how you approach troubleshooting.
✨Understand the Importance of Documentation
As the role requires thorough documentation of calls and issues, be ready to explain your approach to keeping accurate records. Discuss any tools or methods you use to ensure that all relevant information is captured effectively.
✨Be Ready for Rotational Support Questions
Since the position includes weekend and holiday support, be prepared to discuss your availability and willingness to work outside of standard hours. Show that you understand the importance of flexibility in a service-oriented role.
