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- Tasks: Provide top-notch tech support for 3D printing via various channels.
- Company: Join the UK's leading 3D Printing Reseller with a dynamic team.
- Benefits: Full-time role with hands-on experience and growth opportunities.
- Other info: Work in a creative environment with a focus on innovation and teamwork.
- Why this job: Be part of an exciting industry and help customers bring their ideas to life.
- Qualifications: Tech-savvy individuals with a passion for 3D printing and customer service.
The predicted salary is between 30000 - 42000 ÂŁ per year.
This is a workshop-based full-time Tech Support role in our small but mighty 3D printing technical team. Every day is different, but your job would include:
- Giving the best possible tech support to our customers via phone, email, video call or in person
- Managing and resolving support tickets efficiently while keeping customer satisfaction at the highest level
- Using and maintaining our in-house 3D print farm
- Working in our “Digital Parts Factory” 3D printing service
- Repairing customer 3D printers
- Making helpful tech support bulletins and videos for social media
- Helping Chris and his team with anything else that comes up
- Becoming an expert – so, you would need to keep up with new hardware releases and software updates
It’s an exciting opportunity to join the UK’s leading 3D Printing Reseller, working with the biggest brands (Formlabs, Bambu Labs, Markforged).
3D Printing Tech Support employer: Additive-X Ltd
Contact Detail:
Additive-X Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3D Printing Tech Support
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with the latest 3D printing tech and brands they work with, like Formlabs and Bambu Labs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be providing tech support via various channels, being clear and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled tech issues or helped customers. Be ready to share these stories in your interviews to demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team at the forefront of 3D printing tech support.
We think you need these skills to ace 3D Printing Tech Support
Some tips for your application 🫡
Show Your Passion for 3D Printing: Let us see your enthusiasm for 3D printing in your application! Share any personal projects or experiences that highlight your skills and interest in the field. We love candidates who are genuinely excited about what they do.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant experience, especially in tech support or 3D printing, so we can see how you fit into our team. A little effort goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through. Remember, we want to know how you can help us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Additive-X Ltd
✨Know Your 3D Printing Basics
Before the interview, brush up on your knowledge of 3D printing technologies and common issues. Familiarise yourself with brands like Formlabs and Markforged, as well as their products. This will show your passion for the field and help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves providing tech support, be ready to discuss your previous customer service experiences. Prepare examples where you resolved issues effectively or went above and beyond for a customer. Highlighting your communication skills will be key!
✨Prepare for Practical Scenarios
Expect to face hypothetical scenarios during the interview. Think about how you would handle specific tech support situations, such as troubleshooting a printer issue or managing a difficult customer. Practising these responses can help you articulate your thought process clearly.
✨Demonstrate Your Willingness to Learn
The tech world is always evolving, especially in 3D printing. Be prepared to discuss how you keep up with new hardware releases and software updates. Showing that you're proactive about learning will impress the interviewers and align with their expectations for an expert in the field.