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- Tasks: Provide top-notch tech support for 3D printing via various channels and manage support tickets.
- Company: Join the UK's leading 3D Printing Reseller with a dynamic team.
- Benefits: Learn on the job, gain experience, and work with top brands in 3D printing.
- Other info: Permanent role based in Ripon, North Yorkshire with great growth opportunities.
- Why this job: Be part of an exciting industry and help customers achieve their 3D printing goals.
- Qualifications: No specific qualifications needed; passion for customer satisfaction is key.
The predicted salary is between 30000 - 42000 ÂŁ per year.
This is a workshop-based full-time Tech Support role in our small but mighty 3D printing technical team. Every day is different, but your job would include:
- Giving the best possible tech support to our customers via phone, email, video call or in person
- Managing and resolving support tickets efficiently while keeping customer satisfaction at the highest level
- Using and maintaining our in‑house 3D print farm
- Working in our “Digital Parts Factory” 3D printing service
- Making helpful tech support bulletins and videos for social media
- Helping Chris and his team with anything else that comes up
- Becoming an expert – keeping up with new hardware releases and software updates
It’s an exciting opportunity to join the UK’s leading 3D Printing Reseller, working with the biggest brands (Formlabs, Bambu Labs, Markforged & more). You don’t need specific qualifications, knowledge, or experience to apply – you can learn and grow in the role, but any 3D printing or engineering experience would be a bonus.
Only apply if you care about doing a good job and keeping customers happy because our goal is obsessive customer support and maintaining our good reputation takes hard work. This is a permanent role based on site at our HQ in Ripon, North Yorkshire and we are keen to hear from applicants who live locally or within easy commuting distance. Reliable daily attendance on‑site is essential, so please only apply if you can reasonably commute to our location. You need a full driving licence in case you need to go to a customer site or attend an event. All applicants must have the legal right to work in the UK. Proof of eligibility will be required as part of the recruitment process.
To apply send a COVERING LETTER and CV to careers@additive-x.com. NO RECRUITMENT AGENCIES.
3D Printing Tech Support employer: Additive-X Ltd
Contact Detail:
Additive-X Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3D Printing Tech Support
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with the 3D printing tech they use and the brands they work with. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be providing tech support via various channels, being able to explain complex concepts simply is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges or helped others. This will demonstrate your ability to manage support tickets efficiently and keep customer satisfaction high.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Good luck!
We think you need these skills to ace 3D Printing Tech Support
Some tips for your application 🫡
Craft a Personal Covering Letter: Your covering letter is your chance to shine! Make it personal and show us why you're excited about the 3D Printing Tech Support role. Share any relevant experiences or skills that make you a great fit for our team.
Tailor Your CV: Don’t just send us a generic CV! Tailor it to highlight your tech support skills and any experience with 3D printing or engineering. We want to see how you can contribute to our mission of obsessive customer support.
Show Your Passion: We love candidates who are genuinely passionate about tech and customer service. In your application, let us know what excites you about 3D printing and how you plan to keep our customers happy!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! Follow the instructions carefully and ensure you include all required documents. We can't wait to hear from you!
How to prepare for a job interview at Additive-X Ltd
✨Know Your 3D Printing Basics
Before the interview, brush up on your knowledge of 3D printing technologies and the brands mentioned in the job description. Familiarise yourself with common issues customers face and how to resolve them. This will show your enthusiasm and readiness to dive into the role.
✨Showcase Your Customer Service Skills
Since the role emphasises customer satisfaction, prepare examples from your past experiences where you provided excellent support. Think about times you resolved conflicts or went above and beyond for a customer. This will demonstrate your commitment to their goal of obsessive customer support.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle specific tech support scenarios. Practice articulating your thought process for troubleshooting common 3D printing problems. This will help you convey your problem-solving skills effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. You might ask about the team dynamics, upcoming projects, or how they keep up with new hardware releases. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.