At a Glance
- Tasks: Oversee customer service journeys and ensure smooth vehicle servicing experiences.
- Company: Established automotive dealership with a focus on customer care.
- Benefits: Competitive salary, bonus potential, generous holidays, and staff discounts.
- Other info: Ongoing training and development opportunities in a dynamic environment.
- Why this job: Join a respected team and make a real impact in the automotive industry.
- Qualifications: Experience in a similar role and strong knowledge of aftersales processes.
The predicted salary is between 28579 - 34929 £ per year.
An opportunity has arisen for a Senior Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Senior Service Advisor, you will oversee the end-to-end service journey, ensuring a smooth, professional and customer-focused experience. This full-time permanent role offers a salary range of OTE 25,000 - 50,000 and benefits.
- Acting as the main point of contact for customers attending the service department
- Coordinating workshop bookings and monitoring vehicle progress to agreed timescales
- Keeping customers informed throughout the day via appropriate communication channels
- Explaining completed work clearly at vehicle handover and arranging onward mobility where required
- Promoting essential repairs and maintenance in a professional, ethical manner
- Ensuring job cards, invoices and service records are completed accurately
- Supporting workflow within the department and assisting with more complex customer queries
What we are looking for:
- Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role.
- Have 3 years of experience in a franchised or main dealership environment
- Strong knowledge of aftersales processes and workshop operations
- Leadership capability or experience supporting a Service Manager
- A consistent track record of achieving service KPIs and upselling objectives
- The ability to manage multiple customers and priorities in a fast-paced setting
- A full UK driving licence
Shift:
Monday to Friday: 08:00 - 18:00
Saturdays: 1 in 3 rota, 08:00 - 12:30
What’s on offer:
- Competitive salary
- Bonus potential
- Generous holiday allowance plus bank holidays
- Company pension scheme
- Staff discounts on vehicles, servicing, parts and related products
- Referral incentive scheme
- Profit sharing
- Gym membership
- Ongoing manufacturer-backed training and development
- Additional lifestyle benefits
This is a great opportunity to join a respected automotive business in a senior-facing role where your experience will be valued.
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