Service Advisor

An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will be the main point of contact between customers and the workshop, ensuring smooth communication and exceptional service.

This full-time permanent role offers basic salary range of £28,000 – £32,000 plus bonus of up to £4,000 (OTE £36,000).

Responsibilities

• Prepare thoroughly for each job and capture all customer vehicle issues for follow-up.
• Adhere to Brand and Company Service Core Processes to ensure consistency and quality.
• Inform customers of outstanding recalls and schedule completion promptly.
• Clarify repair basis (Retail / Fleet / Warranty) for both customers and workshop staff.
• Verify account details, credit, authorisations, and order numbers before proceeding.
• Follow up on \’No Show\’ bookings and efficiently manage Work in Progress (WIP).
• Update Vehicle Order Records (VORs) daily on manufacturer platforms.
• Obtain authorisation for required work through customers or approval platforms.
• Cost completed work and raise accurate invoices for transparency and accountability.
• Monitor and communicate vehicle progress, including completion times and delays.
• Maintain precise vehicle history and service records for reference and compliance.
• Order/requisition authorised parts in a timely and organised manner.
• Ensure compliance with health & safety, statutory requirements, and company policies at all times.

Qualifications

• Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
• Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
• Competent in technical and administrative tasks, including vehicle costing.
• Strong attention to detail and organisational skills.
• Excellent customer service and communication skills.

Shifts

Weekly Hours: 42.5 hours

Weekdays (Monday – Friday): 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM

Saturday: Every 3rd Saturday, 8:00 AM – 12:00 PM (Extra Pay: 1.5 regular rate)

Benefits

• Competitive Salary
• 30 days annual leave including bank holidays.
• Additional leave based on service milestones.
• Employer pension scheme and various employee benefits.
• Personal accident cover
• Free Class IV MOT
• Mental Health Support
• Corporate uniform provided.
• Paternity pay – receive full pay for 2 weeks
• EV salary sacrifice scheme
• Cycle-to-work options
• Onsite Parking
• Earn a £1,500 Referral Bonus
• Paid Saturday shifts at enhanced rates.
• Multi-manufacturer training programmes and career development opportunities.
• Working within a supportive, family-oriented organisation.

This is a fantastic opportunity for a motivated Service Advisor to join a well-regarded, professional team in the commercial automotive sector.