At a Glance
- Tasks: Lead the service journey, ensuring top-notch customer experiences in a busy automotive environment.
- Company: Join a respected dealership known for its commitment to customer care and vehicle excellence.
- Benefits: Enjoy a competitive salary, bonus potential, generous holidays, and staff discounts.
- Other info: Ongoing training, gym membership, and a supportive team culture await you!
- Why this job: Make a real impact in a senior role where your expertise is valued and rewarded.
- Qualifications: 3 years of experience in a dealership and strong knowledge of aftersales processes.
The predicted salary is between 28579 - 34929 £ per year.
An opportunity has arisen for a Senior Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support. As a Senior Service Advisor, you will oversee the end-to-end service journey, ensuring a smooth, professional and customer-focused experience.
You will be responsible for:
- Acting as the main point of contact for customers attending the service department
- Coordinating workshop bookings and monitoring vehicle progress to agreed timescales
- Keeping customers informed throughout the day via appropriate communication channels
- Explaining completed work clearly at vehicle handover and arranging onward mobility where required
- Promoting essential repairs and maintenance in a professional, ethical manner
- Ensuring job cards, invoices and service records are completed accurately
- Supporting workflow within the department and assisting with more complex customer queries
What we are looking for:
- Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role.
- Have 3 years of experience in a franchised or main dealership environment
- Strong knowledge of aftersales processes and workshop operations
- Leadership capability or experience supporting a Service Manager
- A consistent track record of achieving service KPIs and upselling objectives
- The ability to manage multiple customers and priorities in a fast-paced setting
- A full UK driving licence
Shift: Monday to Friday: 08:00-18:00 Saturdays: 1 in 3 rota, 08:00-12:30
What's on offer:
- Competitive salary
- Bonus potential
- Generous holiday allowance plus bank holidays
- Company pension scheme
- Staff discounts on vehicles, servicing, parts and related products
- Referral incentive scheme
- Profit sharing
- Gym membership
- Ongoing manufacturer-backed training and development
- Additional lifestyle benefits
This is a great opportunity to join a respected automotive business in a senior-facing role where your experience will be valued.
Senior Service Advisor employer: Additional Resources
At Additional Resources, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior App Security Engineer, you will benefit from flexible hybrid remote work arrangements in London, competitive salary packages, and ample opportunities for professional growth in the rapidly evolving field of application security. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages continuous learning.
