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- Tasks: Provide tailored debt advice and support clients facing financial challenges.
- Company: Join a well-established not-for-profit organisation making a difference in East London.
- Benefits: Enjoy a competitive salary, 28 days leave, and flexible work-from-home options.
- Why this job: Make a lasting impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in debt advice and a relevant qualification are essential.
- Other info: This role involves travel across London and requires Enhanced DBS checks.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Senior Debt Advisor to join a well-established not-for-profit organisation focused on delivering high-quality, community-based advice services in East London and beyond. As a Senior Debt Advisor, you will be providing tailored debt and financial advice to individuals facing complex financial challenges, while also contributing to the development of the wider service offer. This full-time role offers a salary of £35,875 for a 37-hour work week and benefits.
You will be responsible for:
- Delivering specialist debt advice and complex casework in line with regulatory standards (FCA).
- Assessing individual client needs and making appropriate internal and external referrals.
- Supporting the preparation and submission of Debt Relief Order (DRO) applications.
- Providing advice across multiple channels, including in-person, telephone, email, and online platforms.
- Liaising with partner organisations and stakeholders to ensure coordinated support for clients.
- Recruiting, onboarding and supervising volunteers and staff within the advice team.
- Maintaining accurate records and data using client management systems.
What we are looking for:
- Previously worked as a Debt Advisor, Debt Adviser, Debt Caseworker, Money Adviser, IVA Advisor, Money Support Advisor, Customer Service Advisor or in a similar role.
- Experience providing debt advice and handling complex financial casework.
- Qualified DRO Intermediary or willingness to work towards this within six months.
- Educated to degree level or holds a relevant advice or advocacy qualification.
- Awareness of the voluntary sector, with a sound understanding of the strategic and policy frameworks that shape the delivery of advice services.
- Familiarity with challenges faced by communities affected by financial hardship and social exclusion.
What’s on offer:
- Competitive salary.
- 28 days annual leave plus bank holidays, increasing to 33 days with length of service.
- Pension scheme with up to 4% employer matching contributions.
- Access to discounted shopping and retail offers.
- 1–2 work-from-home days available for administrative tasks, offered as part of wellbeing support (not contractually guaranteed).
This community-based role requires travel across London and is subject to Enhanced DBS and MoJ checks. This is a fantastic opportunity for a Debt Advisor to join a purpose-led organisation and make a lasting difference through your expertise.
Contact Detail:
Additional Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Debt Advisor
✨Tip Number 1
Network with professionals in the debt advice sector. Attend local community events or workshops related to financial advice, as this can help you meet potential colleagues and learn more about the specific challenges faced by clients in East London.
✨Tip Number 2
Familiarise yourself with the regulatory standards set by the FCA. Understanding these guidelines will not only enhance your knowledge but also demonstrate your commitment to compliance during interviews.
✨Tip Number 3
Consider volunteering or shadowing at a local advice service. This hands-on experience will give you insight into the day-to-day responsibilities of a Senior Debt Advisor and help you build relevant skills.
✨Tip Number 4
Research the organisation's mission and values thoroughly. Being able to articulate how your personal values align with theirs during discussions will show your genuine interest in contributing to their community-focused goals.
We think you need these skills to ace Senior Debt Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Debt Advisor or in similar roles. Emphasise your skills in providing debt advice, handling complex casework, and any qualifications like being a DRO Intermediary.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community-based services and your understanding of the challenges faced by individuals in financial hardship. Mention specific experiences that demonstrate your ability to provide tailored advice.
Highlight Relevant Qualifications: Clearly state your educational background and any relevant qualifications or training you have completed. If you are working towards becoming a qualified DRO Intermediary, mention this and your timeline for completion.
Showcase Your Communication Skills: Since the role involves advising clients through various channels, highlight your communication skills in your application. Provide examples of how you've successfully communicated complex information to clients in the past.
How to prepare for a job interview at Additional Resources
✨Showcase Your Experience
Be prepared to discuss your previous roles as a Debt Advisor or in similar positions. Highlight specific examples of complex casework you've handled and the outcomes achieved, as this will demonstrate your capability to meet the demands of the role.
✨Understand Regulatory Standards
Familiarise yourself with the Financial Conduct Authority (FCA) regulations relevant to debt advice. Being able to articulate your understanding of these standards during the interview will show that you are well-prepared and knowledgeable about the industry.
✨Demonstrate Empathy and Communication Skills
As a Senior Debt Advisor, you'll be working with individuals facing financial challenges. Be ready to discuss how you approach sensitive conversations and provide support. Use examples that showcase your ability to communicate effectively across various channels.
✨Research the Organisation
Take some time to learn about the not-for-profit organisation's mission, values, and the communities they serve. This knowledge will help you tailor your responses and show your genuine interest in contributing to their goals.
