At a Glance
- Tasks: Lead a busy workshop, ensuring efficient operations and outstanding customer service.
- Company: Join a well-established commercial vehicle dealership with a friendly family vibe.
- Benefits: Competitive salary, 30 days leave, mental health support, and referral bonuses.
- Other info: Enjoy a dynamic role with excellent career development opportunities.
- Why this job: Take ownership of your career in a supportive environment while working with heavy vehicles.
- Qualifications: Experience in workshop management and strong technical knowledge of heavy vehicles required.
The predicted salary is between 43500 - 43500 £ per year.
An exciting opportunity has arisen for a Workshop Controller to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Workshop Controller, you will oversee the daily operation of the workshop, ensuring work is completed efficiently, productivity is maximised and customers receive an outstanding service. This full-time permanent role offers a salary range of £38,000 - £43,000 plus bonus: up to £6,000/year based on KPIs and labour sales targets (OTE up to £49,000) plus benefits.
You will be responsible for:
- Maximising hours sold, revenue per transaction, product sales, and adhering to VHC process.
- Allocating work efficiently and coordinating with front-of-house and bookings.
- Ensuring clear, proactive communication across teams and customers.
- Leading, coaching, and developing the team; managing training and leave.
- Maintaining equipment, arranging calibrations, performing tooling checks.
- Ensuring parts availability and managing displaced parts.
- Completing repair documentation accurately and adhering to VWCV warranty standards.
- Supporting processes to exceed VWCV customer satisfaction targets.
- Maintaining workshop equipment and tooling records in line with ISO and manufacturer standards.
What we are looking for:
- Previously worked as Workshop Controller, workshop supervisor, Workshop Team Leader, Workshop Operations Manager, Workshop Foreman, Commercial Vehicle Technician or in a similar role.
- Strong technical knowledge of heavy vehicles.
- Background in leading, supervising and developing workshop teams.
- Experience in an HGV Workshop environment would be preferred.
- Sound understanding of Health & Safety procedures within a workshop environment.
- Skilled in Microsoft Office and experienced using dealer management, diagnostic and industry software, including Kerridge (CDK), 1link, CVLink, R2C or similar systems.
Shifts: Monday - Friday: 8am - 5pm (1-hour unpaid break) 1 in 4 Saturday morning: 8.00am to 12 Noon 41 hours per week.
What’s on offer:
- Competitive salary
- 30 days leave including bank holidays
- Holiday purchase scheme
- Statutory pension scheme
- Accident policy for all employees
- Uniform/PPE supplied
- Free Class IV MOT per year
- Mental health first aiders
- Paternity pay – Full 2 weeks
- Corporate uniform provided
- Cycle to work scheme
- Working for a friendly family business!
- Referral bonus if you introduce your technician friends (£1500!)
This is a fantastic opportunity to take ownership of a busy workshop and develop your career within a supportive and professional environment.
