At a Glance
- Tasks: Be the go-to person for customers, managing their service journey and keeping them updated.
- Company: Join a well-established commercial vehicle dealership with a supportive culture.
- Benefits: Enjoy a competitive salary, 30 days leave, and various employee perks.
- Other info: Great training opportunities and a family-oriented work environment.
- Why this job: Make a real difference in customer service while developing your career in a respected organisation.
- Qualifications: Experience as a Service Advisor or similar role, especially with HGV and commercial vehicles.
The predicted salary is between 29000 - 32000 £ per year.
An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process.
This full-time permanent role offers a basic salary range of £29,000 - £32,000 plus a bonus of up to £3,000 (OTE £35,000).
You will be responsible for:
- Acting as the primary point of contact for customers throughout the service journey
- Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
- Advising customers of any outstanding recalls and arranging the necessary work
- Confirming the repair category such as retail, fleet or warranty before work begins
- Providing regular updates on vehicle progress while it is in the workshop
- Preparing costings for completed work and producing accurate invoices
- Processing walk-in bookings and managing service appointments
- Monitoring expected completion times and informing customers of any delays
- Maintaining accurate vehicle service histories and documentation
- Ensuring invoices and related records are stored correctly
- Ordering parts once approval for work has been received
What we are looking for:
- Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role
- Must have experience with HGV and commercial vehicles
- Background in a customer service role
- High level of attention to detail and accuracy when handling service documentation
- Strong problem-solving ability and practical technical awareness
- Working knowledge of Microsoft Office, including intermediate Excel skills
- Ability to analyse information such as workshop data and costing details
- Fluent written and spoken English
Shift:
Working hours: 42 per week Monday to Friday, working on a rotating 3-shift pattern: 5:30am – 2:30pm, 8:00am – 5:00pm, 10:00am – 7:00pm. Saturday mornings: 1 in every 3 Saturdays 7:00am – 12:00pm (midday).
What’s on offer:
- Competitive Salary
- 30 days annual leave including bank holidays
- Additional leave based on service milestones
- Employer pension scheme and various employee benefits
- Personal accident cover
- Free Class IV MOT
- Mental Health Support
- Corporate uniform provided
- Paternity pay – receive full pay for 2 weeks
- EV salary sacrifice scheme
- Cycle-to-work options
- Onsite Parking
- Earn a £1,500 Referral Bonus
- Paid Saturday shifts at enhanced rates
- Multi-manufacturer training programmes and career development opportunities
- Working within a supportive, family-oriented organisation
This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career.
Service Advisor - HGV / Commercial Vehicles in London employer: Additional Resources
Join a well-established commercial vehicle dealership as a Service Advisor, where you will thrive in a supportive, family-oriented work culture that prioritises employee growth and development. With competitive salaries, generous annual leave, and a range of benefits including mental health support and training programmes, this role offers a rewarding opportunity to make a meaningful impact while working with HGV and commercial vehicles. Enjoy the unique advantage of being part of a respected organisation that values its employees and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - HGV / Commercial Vehicles in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their values and how you can contribute as a Service Advisor. Practise common interview questions and think of examples from your past experience that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy to navigate!
We think you need these skills to ace Service Advisor - HGV / Commercial Vehicles in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience with HGV and commercial vehicles, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show us your enthusiasm for joining our family-oriented organisation.
Show Off Your Attention to Detail:As a Service Advisor, accuracy is key. In your application, make sure there are no typos or errors. This shows us you have the attention to detail we’re looking for, especially when handling service documentation.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Additional Resources
✨Know Your Stuff
Make sure you brush up on your knowledge of HGV and commercial vehicles. Familiarise yourself with common issues, maintenance practices, and the specific services offered by the dealership. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Customer Service Focus
Since you'll be the main point of contact for customers, think about how you can demonstrate your customer service skills during the interview. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will highlight your ability to keep customers informed and satisfied.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to the responsibilities of a Service Advisor. Be ready to discuss how you would manage service appointments, handle invoicing, and communicate updates to customers. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Show Your Attention to Detail
Attention to detail is crucial in this role, especially when it comes to documentation and service histories. Bring examples of how you've maintained accuracy in your previous roles. You could even mention any systems or tools you've used to ensure everything is recorded correctly.
