At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences at our hotel.
- Company: Join a well-established hotel known for its outstanding service and dynamic environment.
- Benefits: Enjoy a competitive salary, free food, gym membership, and employee discounts.
- Other info: Great opportunity for career growth in a vibrant hotel setting.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: 2+ years of experience in hotel front office roles and strong communication skills.
An exciting opportunity has arisen for a Front Office Manager / Receptionist to join a well-established hotel, renowned for delivering exceptional guest experiences. As a Front Office Manager / Receptionist, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations. This full-time role offers a salary of up to £30,000 and benefits.
You will be responsible for:
- Leading and coordinating reception, reservations, nights, and housekeeping teams
- Supporting revenue management and yield opportunities across the business
- Supporting marketing activity, including social media content creation and regular updates
- Implementing and maintaining consistent operational procedures
- Driving guest satisfaction and service standards across departments
- Working closely with senior operations to ensure smooth day-to-day running
- Contributing to sales growth through online engagement and promotional activity
What we are looking for:
- Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front Desk Receptionist, Hotel Administrator, Front Office Administrator, Reception Supervisor, Front Desk Supervisor, Front Office Supervisor, Hotel Receptionist, Administrative Assistant, Front of house manager, Guest Experience Manager, Guest services Manager, Reception Administrator or in a similar role.
- Have at least 2 years of experience.
- 4-star hotel experience would be preferred.
- Social media savvy professional with background in leading, managing, and developing a team.
- Excellent communication and customer service skills.
What's on offer:
- Competitive salary
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
This is a fantastic opportunity for a Front Office Manager / Receptionist to make a meaningful impact within a dynamic hotel environment.
Hotel Front Office Manager / Receptionist in Keswick employer: Additional Resources
Join a well-established hotel that prides itself on delivering exceptional guest experiences, where you will have the opportunity to lead a dynamic team in a vibrant environment. With competitive salaries, employee discounts, and benefits such as gym memberships and free food, this role not only offers a chance for professional growth but also fosters a supportive work culture that values teamwork and guest satisfaction. Located in a prime area, this hotel provides a unique opportunity to make a meaningful impact while enjoying the perks of working in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Front Office Manager / Receptionist in Keswick
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Show off your personality! When you get that interview, be yourself and let your passion for guest experiences shine through. Remember, they want someone who can lead a team and create a welcoming atmosphere.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in managing teams or improving guest satisfaction. We want to hear those success stories!
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Hotel Front Office Manager / Receptionist in Keswick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in hospitality, especially any leadership positions, to show us you're the right fit for the Front Office Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest experiences and how your background aligns with our hotel’s values. Don’t forget to mention any social media savvy you have!
Showcase Your Team Leadership Skills:Since this role involves leading various teams, make sure to include examples of how you've successfully managed or developed a team in the past. We want to see your ability to drive guest satisfaction and service standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Additional Resources
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its history, values, and what sets it apart from others. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading various teams. Prepare examples of how you've successfully managed or coordinated teams in the past. Highlight your ability to drive guest satisfaction and maintain service standards, as these are key aspects of the role.
✨Be Social Media Savvy
Since the job involves supporting marketing activities, brush up on your social media skills. Be ready to discuss how you can contribute to the hotel's online presence and engage with guests through platforms like Instagram or Facebook.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, and future goals. This shows that you're not just interested in the position, but also in how you can contribute to the hotel's success.
