At a Glance
- Tasks: Support users with IT queries and maintain tech equipment across global office and vessel locations.
- Company: Join a leading global ship owner in a dynamic international environment.
- Benefits: Competitive salary and long-term career development opportunities await you.
- Other info: Perfect for tech enthusiasts looking to grow in a collaborative team.
- Why this job: Kickstart your IT support career while gaining exposure to diverse technologies.
- Qualifications: Experience in IT support and knowledge of Windows operating systems is essential.
The predicted salary is between 27000 - 33000 £ per year.
An excellent opportunity has become available for a
Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment.
Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities
- Act as the first point of contact for IT queries, incidents, and service requests from users.
- Provide technical assistance across office and vessel environments.
- Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
- Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
- Assist with user account administration and access requests using Active Directory.
- Provide remote support using appropriate remote support tools.
- Maintain IT asset information and update technical documentation.
- Monitor equipment performance and assist with maintaining system reliability.
- Support hardware deployments, upgrades, and equipment replacements.
- Escalate more complex infrastructure issues when required.
- Work with external vendors and suppliers where necessary.
- Follow IT policies and Cyber Security procedures.
- Support IT projects as required.
Skills & Experience
- Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
- Experience supporting desktop and laptop hardware.
- Knowledge of Windows 10 and Windows 11.
- Understanding of Active Directory user administration.
- Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
- Experience supporting printers and peripheral devices.
- Strong troubleshooting and problem-solving abilities.
- Good communication skills with the ability to support users effectively.
- Ability to work independently and as part of a team.
Desirable
- A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
- Previous experience within an IT support or Helpdesk role.
The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
What's on offer
- Competitive salary.
- Long-term career development opportunities.
- The opportunity to develop technical skills within a global working environment.
- Important
Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
#J-18808-Ljbffr
Junior IT Support Engineer / IT Support Technician employer: Additional Resources
Join a forward-thinking company that values innovation and technical excellence, where as a Senior Platform Engineer, you will play a pivotal role in scaling a pioneering platform. With a strong emphasis on employee growth, collaborative work culture, and the opportunity to lead cutting-edge projects, this position offers a unique chance to make a meaningful impact in a dynamic environment. Located in a vibrant area, the company provides excellent benefits and fosters a culture of continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer / IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Additional Resources values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Additional Resources might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Additional Resources!
✨Direct Apply to Additional Resources
Let's not forget to apply directly through the Additional Resources website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Engineer / IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Additional Resources.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Additional Resources. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Additional Resources
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
